3.04 / 5 based on 7,327 Reviews
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- "They add bogus charges to your account and when you go through the immense pain of calling them to get it taken care of you can tell their customer service representatives knew it was wrong because they just cancel the charge." in 85 reviews
- "They are the best cable service for quality in my opinion though because if its storming your signal doesn't get lost because its not a satelitte dish like most other cable companies." in 9 reviews
- "They always say "let me see what promotions we have for you" and your bill never seems to be the same amount every month." in 8 reviews
- "I so dislike this cable company there prices go up constantly,they have very horrible customer service." in 7 reviews
- "I'm was trying to get cable for my dorm, and every time I thought I was finally going to get someone to help me, they would hang up (I was hung up on twenty times that day)." in 7 reviews
Customer service is excellent, tech support is ok, and the technicians are very knowledgable. I have had them out more than I'd like to, but when they come out, they fix the issue right away, and explain in basic language what the problem was and how it was fixed.
Comcast had gotten better over the years. The price a little high but I enjoy the service much better than Dish. I had Comcast about 5 years ago and then switched to Dish for a cheaper price. The technology has greatly improved from the last time I have Comcast.
I don't know why everyone is having such problems, we've had comcast for 4 years and not one issue. We have the x1 for free, free hbo, all the channels, and we bundle it with 50meg internet, all for 79 bucks a month, and anytime I have had a problem, like the net going out, they have someone out that same day to fix it. Sad that we're moving and have to change providers!
I've only ever used comcast/xfinity my whole life.. but I can't see me getting my Internet or cable elsewhere.. the promotional price are great but it gets a bit expensive afterwards but service wise I'm pretty satisfied,and when I'm not they try to make it right
Our price has stayed steady for a year, so that's always good. We tend to have a lot of technical trouble (cable box randomly dies, cable connection stops working, etc). Customer service does tend to be very helpful, I just wish we didn't need to use them as much.
Amazingly fast speeds. We had a period in which we needed to down grade our speed to fit our budget and during that time I was impressed that I was still able to stream movies online, play online video games and have two cellphones connected without any delays. I do not like the new limit on data and having to purchase more but the speed is better than the competitors.
A decent wireless internet provider. Our speed often drops at night when a lot of people in the community are using, as well as when there is inclement weather. The customer service has been very attentive and eager to please every time we've had to contact them!
Xfinity TV and Internet is good enough for me. I like how you can take your internet with you everywhere you go, as long there's a hotspot (I'm referring to Xfinity WiFi). As long as it's included for sure in your plan. Although, there will be other reviews that may be negative, but any issue that needs troubleshooting can be fixed by simply calling tech support, etc.
I have had Comcast for years and it has been wonderful. However, a little over three years ago, they started hiking up our monthly bill and giving us poor service. When we complained, they said they would fix it but didn't until I yelled at them over the phone.
I like the channel selection that I get with the company, but I do think that in my state they could work on their customer service. I have basic cable, extended cable, and internet for $120. i don't think it's expensive but for others they may think the opposite.
Q & A
Does anyone love Comcast? I mean really....
Considering leaving Comcast. Alternatives are AT&T uverse, DirecTV and Dish... anyone had experience with switching to one of my options? better experience? pricing? thanks in advance
How do you feel about their On Demand?
Anyone actually have a good experience with comcast? The last time I can remember was back in 2007 when they would automatically change my bill at the end of my contract to continue the promotion for $29 for internet service.
What's the best route to take in order to get the most number of channels while keeping your bill relatively low?
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