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Comcast

BY COMCAST

3.0 out of 5 stars
  • 5 Stars19%
  • 4 Stars20%
  • 3 Stars27%
  • 2 Stars17%
  • 1 Star18%
3.04 / 5 based on 7,326 Reviews

Top Questions See all 69 Q&A

  • Why is that your monthly bill never matches the amount gi...6 Answers
  • Why does your monthly bill never match the amount given t...2 Answers
  • What's the best route to take in order to get the most nu...6 Answers
Comcast
Comcast
Reviews (7326)
Q&A (10)
Media (14)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They add bogus charges to your account and when you go through the immense pain of calling them to get it taken care of you can tell their customer service representatives knew it was wrong because they just cancel the charge." in 85 reviews
  • "They are the best cable service for quality in my opinion though because if its storming your signal doesn't get lost because its not a satelitte dish like most other cable companies." in 9 reviews
  • "They always say "let me see what promotions we have for you" and your bill never seems to be the same amount every month." in 8 reviews
  • "I so dislike this cable company there prices go up constantly,they have very horrible customer service." in 7 reviews
  • "I'm was trying to get cable for my dorm, and every time I thought I was finally going to get someone to help me, they would hang up (I was hung up on twenty times that day)." in 7 reviews
Zainab J.
Nashville, TN
42 reviews
I'm probably one of 2 people out there who actually like  Comcast Xfinity — it was high-priced and AT&T definitely has more to offer, but Comcast customer service did always take the time to listen and to fix anything they may have screwed up or let me get out of parts of my subscription when there was no hecking way I could afford it. Using the chat service is really helpful and it's something I would highly recommend.

Honestly, y'all just have to know what you want and keep taking it to Comcast until they fix it, but you don't have to yell at customer service.
Shellby M.
634 reviews
Techie Expert Level 1
I have Comcast xfinity as my cable and internet provider and they go above and beyond, we had an issue and they came quickly and replaced all wires and equipment and found it was an outside power supply issue underground and fixed super quick
Brittany P.
Mobile, AL
110 reviews
If I could give them 0 stars I would. We have had problems with Comcast for years, and they make it so hard/costly to switch to another provider. The worst customer service I’ve ever encountered.
Noelle C.
Conshohocken, PA
255 reviews
I'm not the biggest fan of Comcast, having had the service for six months. I was totally unaware that they charged you when someone had to come out and fix a problem that was THEIR error (wiring in the building that they set up - I did nothing to damage it whatsoever yet I was still charged for servicing it). I also was unappreciative of one customer service rep telling me that the reason I keep getting error messages was because I needed to upgrade to a more expensive package - WHICH WAS FALSE. I hung up, called back, and a different person fixed my issue. I usually have to call every other month to fix a connection issue, which is totally annoying. If my apt complex didn't make me choose between this or Verizon, I wouldn't be with Comcast anymore.
Krista c.
Philadelphia, PA
320 reviews
Techie Expert Level 2
I am giving comcast 2 stars for numerous reasons.

First off, when I called them before I moved into my new home, they told me everything would be good to go when we set up. Not only was there NEVER cable in the house, they set me up with a SECOND account and started charging me for DOUBLE! It was a disaster actually trying to sort this whole thing out.

Then, my bill went up to over 200$. When I asked what I could do to have a cheaper bill they told me nothing. Then all of sudden my bill goes down to 185. They really need to get it together. They overcharge people and then half the time the service doesn't even work. Customer service is a joke. The only reason im giving it two stars is because its cheaper than Fios.
Dawn B.
Rayland, OH
268 reviews
Techie Expert Level 1
I like the service but not the price. I feel like this bill is outrageous. We have been customers for years but I bill never goes down. I like the 24 hour customer service but don't be a few dollars short on your bill or they are cutting you off. Where I live this is the only service available besides satellite and weve tried that and the signal is constantly lost so we r stuck paying the high fees. I guess the saying goes you get what you pay for. Thank goodness the service is good.
Diana H.
Clinton, MA
158 reviews
Terrible company!! We had them for 6 years never late on a bill and the last 2 years they double billed us every single month and it was a nightmare dealing with the rudest people on the planet on the phone and in person. We dropped them 2 years ago and cannot be happier. We will never ever ever be a customer of theirs again and Never will recommend them . We tell everyone we know our horror story dealing with them and tell them to drop the service and run .
MELISSA B.
385 reviews
Techie Expert Level 1
Comcast is basically a monopoly in my area unfortunately. They're pretty expensive and my cable tv goes out and buffers a lot. Also, my internet is super slow. I would recommend it only because there isn't much of another option. The only reason I gave two stars and not one is because their online messenger customer service is easy to access and it's quicker than calling and being out in gold or going in the store and waiting in your number to be called.
Himashi A.
Richmond, VA
98 reviews
GET THE NAME, EXTENSION, ID # of every person you speak to when it comes to tech/phone support. It makes the agent you are talking to realize they will be held accountable for their actions and they are less likely to give you the runaround.

About six-years back I would have said I was going to remain a loyal comcast customer, but after being abroad for several years and then coming back to and being with comcast for the last year and a half as been absolutely DREADFUL! Phone support is horrible, they toss you around from person to person, don't call you back when disconnected (happened to me 6 times in the last 2 wks - yes I've really called that many times) despite notifying the agent that I speak to that I had already been disconnected and did not receive a call back on numerous occasions.

In the last 2 wks I have spent over 2.5 hours just trying to get to the right person I need to speak to, It truly seems like comcast does everything in their power to avoid helping you: agents hanging up and not calling you back, transferring you to the wrong dept, sending you back to the beginning of the phone call (with the intro...press 1 for billing, 2 for support), AND outwardly lying to you!

It makes no sense how THEY ACKNOWLEDGE the fact that their service keeps going down in the last couple of months yet think it's fair that they are charging you full price when they OUTWARDLY tell you that they see that you have been having connection trouble....what sense is that?! SOUNDS LIKE YOU ARE OUT FOR MONEY AND DON'T TRULY CARE FOR YOUR CUSTOMERS.

My boyfriend refused to get Verizon service because of the troubles he had had with them in the past, but Comcast is just THE SAME!



Shawn R.
Dewitt, MI
304 reviews
Techie Expert Level 2
Do NOT use Comcast! If you can help it, anyway. They add unknown charges to your account, pull out wrong amounts when setting up payments, and if you have an issue, which you will, you will end up reexplaining the entire issue to every customer support rep you speak to. I have had nothing but bad experiences with them and find it very strange how the better business bureau cannot shut them down. Just ask any of your friends who might have them. I'm positive they'll have something negative to say about their time with them. F-word you Comcast!
Beth L.
Feeding Hills, MA
137 reviews
Does anyone love Comcast? I mean really....
David V.
Fort Lauderdale, FL
17 reviews
Considering leaving Comcast. Alternatives are AT&T uverse, DirecTV and Dish... anyone had experience with switching to one of my options? better experience? pricing? thanks in advance
Himashi A.
Richmond, VA
98 reviews
Anyone actually have a good experience with comcast? The last time I can remember was back in 2007 when they would automatically change my bill at the end of my contract to continue the promotion for $29 for internet service.
Tracy A.
Lowell, In
61 reviews
How do you feel about their On Demand?
Veronica C.
Charlotte, NC
61 reviews
What's the best route to take in order to get the most number of channels while keeping your bill relatively low?

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