Terrible. As far as the actual serice: Overrated, can become extremely expensive, spotty wifi, outtages can last much longer than anticipated. Our area had an outtage which lasted longer than what they said. It was over 24 hours and they would not give refunds, credits or prorate your bill for the inconvenience and was very rude about about it. When I first joined, they lied to me about about the promotional deal. Instead of $89/mo for 3 services (cable, wifi & home phone) in the end I'm paying $140/mo. I signed up directly on their website. Before signing up, I repeated asked the rep if the specific channels I wanted were included in the $89 deal. He swore up and down it was. In the end, it wasn't, he probably needed to meet a quota. I don't like being lied to. I went to the office to straighten everything out but COMCAST wouldn't take responsibility for the rep's actions because we "pay a contractor overseas to handle sign ups so we're not responsible for them". "We don't look at them as being a part of Comcast". Ha! What a joke! I really lost respect for them after that. Also, if you decide to speak to an agent, please note a majority of the time the customer service agent is overseas and sometimes it may be hard to understand them/vice versa. I've had issues trying to get my point across and it's frustrating. The response is like a broken record, don't be afraid to escalate and ask for a supervisor. Does anyone remember the viral story of Comcast rep who berated the guy who wanted to cancel his service? Poor guy had to endure 18 minutes of torture. Comcast just doesn't care.