Cetaphil saved my life. Anyone who gives this product only one star probably doesn't have the most perfect skincare routine. I had the worst acne ever; I tried to use Proactiv but it left my skin so dry and parched, even after moisturizing, as if I was barraging my skin with chemicals. This stuff is so gentle on my face. The biggest thing for me is that I have extremely oily, acne-prone skin. Proactiv and other cleansers, including Clean & Clear, used to strip the oil from my face - giving it that squeaky-clean feeling, you know the one that harsh cleansers give - and my face would overcompensate, even with a moisturizer, breaking me out even more. When this stuff goes on, it removes my makeup when I forget makeup remover, and in addition, gives my face that clean feeling, but not the squeaky-clean feeling - as if it's only removed enough dirt and oil to make my face clean, but not chemically stripped my face of all of its natural oils. Skincare is very personal and particular, and I know that in order to get rid of my acne I needed the whole nine yards - a cleanser, a mild chemical exfoliant, and a moisturizer. If you don't use the right moisturizer for your skin or you don't exfoliate, do not blame Cetaphil. It's just a cleanser - it's designed to clean your skin, not do anything else to it. That's what a full skincare routine is for, not to mention sticking to your skincare products is extremely important and it takes a couple of weeks, even a couple of months to see extreme differences with any product. With this cleanser, a glycolic acid exfoliant peel (to lift peeling skin without iritating my acne scars with a physical exfoliant like a scrub), a proper moisturizer, AND sunscreen during the day, you can see magical results after a long time. The only thing I'm not too fond of is the medicinal cherry artificial fragrance, which is kind of strong and not pleasant. However, when I rinse it fully in the shower or while washing my face it doesn't become a big deal. This product absolutely saved my life, and I would recommend it to anyone who had the same horrible skin problems that I did. I haven't had a breakout in months because of this product's place in my skincare routine.