I have a history of moderate acne and normal to oily combination skin. When I first discovered that most drugstore cleansers for normal to oily skin were over-drying and irritating my skin, I searched for an alternative. At the time, there was not much to choose from--almost every oily-skin cleanser was an acne cleanser with either benzoyl peroxide or salicylic acid and harsh detergents. Beggars can't be choosers, and Cetaphil Daily Facial Cleanser became my go-to. Fast forward to now, and there are many more choices for somebody like me. Now that I have been able to try other cleansers, I see how terrible Cetaphil actually is.
Let me start with the fragrance--a "masking fragrance" that supposedly obscures the natural scent of the ingredients. The masking fragrance is a clean soapy scent, but not particularly pleasant when used on the face. Fragrance is fragrance, and this product is not fragrance-free, period.
Next is the irritation it causes. It doesn't matter how I use it--thick and concentrated or lathered with some water to thin it out. If I use this product daily, my skin condition degrades day-by-day, becoming increasingly sensitive. Even after taking a break from this product, when I resume, I get burning around my nostrils on day one, which is usually my indication that something is not going to work out for my skin type.
Finally, may I ask, "Normal to Oily"? Really? This product does not balance my skin, and if I use it in the AM, I am far oilier than if I use something like Paula's Choice Skin Balancing cleanser. In practice, I think it is really a cleanser for normal to slightly-dry skin.
The plusses, and the reasons I did not give only one lippie, is that this cleanser is really great at removing regular (not long-wearing) makeup with one wash. Also my skin feels clean but not overstripped when I use it. Bottom line, I am using the rest of my stash as a hand wash, and won't be repurchasing.