The only reason I still do business with this company is that they are the only game in town. I paid them for computer insurance, had some problems, and they remote accessed my computer and completely wiped the memory clean, then said that they had no culpability, and that I must have done it myself (yeah, so I could wipe my I-tunes list and start over). I contacted the Washington State Attorney General, they contacted Centurylink and Centurylink refused to do anything at all, and laid the blame on me. _______s! (apply appropriate word). I don't know why we have an AG if they can't get companies like this in line, and hold them responsible for their mistakes. I am still seething two years later. My Aunt worked in an office building in Boise Id that also housed a Centurylink office, and said that Centurylink refused to allow customers to enter their office because they were afraid of customer reprisals. Apparently they had received threats. At least we know they take some things seriously! Their management leaves a lot to be desired. The only reason they got one star from me is that you can't leave this page with no stars. They should be ashamed of themselves! Big guy picking on the little guy....What a bunch of jerks.