I had to build a bear online with my granddaughter because of geography. We had fun, but then I couldn't check out. I finally called BAB customer service and they said that their website won't let me check out if one of the items is out of stock, and, sorry, but they have a glitch in their system and it won't tell me which item is out of stock. I went through a gritty process of placing my order with a teddy-bear-lover, asked for a review or my order but was told they'd email it. I gave my credit card information and had to ask for a total (which incidentally was more than my online order). After the conversation ended I went online to check the order confirmation and noticed that the denim skirt was missing, which was what the entire outfit was built around. I tried to call BAB back--Closed until Monday. I quickly sent them an email and I actually begged ("Pleeeease") them to include the denim skirt. I heard back after the order shipped and they said it wasn't included in my order, that I'd have to call customer service. Incidentally, it was signed, "Bear Service Representative." The call queue is horribly long. The point is, their website doesn't work and neither does their customer service.