It’s incredible how many of my friends’s luggage have been lost by British airways. My one friend went traveling in South America for about 3 months, flying from Dublin, and on the way British airways lost her luggage. They wouldn’t do anything for her and just didn’t care at all, until she got a lot of other friends to launch a twitter campaign attacking at them. That’s what it took. They finally responded for fear of continued bad publicity (note: NOT for the sake of keeping their honest customer that paid a lot and trusted them happy or taking responsibility for their shortcomings as is contractually required of them when a customer purchases travel insurance, like my friend did). At any rate, after about 1.5 months they finally located her luggage. My friend was traveling around from place to place, spending about 5-15 days in each place... despite the fact that British airways promised to overnight her luggage to wherever she was once she found it, 3 times they sent it to where she just arrived but it only came after a week AFTER she left. Yeah. She never got her luggage back during that trip, and had to buy all new suitcase with all new everything (clothes, toiletries, shoes, etc) for her use during those 4 months. AND THEN, on the way home to Ireland after the full 4 months..... British airways LOST HER NEW LUGGAGE WITH REPLACEMENT BELONGINGS. She finally got her the luggage she lost on the way to South America back to her address in Ireland about ONE MONTH AFTER HER RETURN. At which point, she had already moved to the middle easy to teach young children English. Good job, British Airways! Oh and she never got her second lost luggage back. And British Airways agreed to compensate her a certain (wildly insufficient) amount for the cost incurred during the first suitcases lost (not even for the items lost the second time around though) and guess what? She never saw a penny of that money. This is obviously just 1 story and sugar honey and ice tea happens, but I’ve heard from other friends about luggage lost by British Airways. Since these incidents are purely anecdotal I have them 2 stars instead of 1... but even on the basis of this one incident they probably more reasonably deserve zero.