I ordered a purse online, within 2 weeks of using it, the zipper was pulling away from the purse. Brahim would not return it because I had used it, they would only allow me to mail it back for a repair for 2-4 weeks. I used to be a huge fan of Brahmin, never again would I buy a Brahmin purse. They do not care about the quality or the customer. And they were quite arrogant about it. They seem to think it's normal to spend $300 for a purse that tears within two weeks of using it. Never mind the hassle of shipping it back, and what am I supposed to do for a purse during that time? I can assure you I will never purchase another Brahmin purse, nor would I recommend them. Interestingly they have ***** 5 star review on their own site, because they control which reviews make it. Don't buy a purse from Brahmin unless you intend to use it only a time or two.