At first I loved the concept of birchbox. That was in 2012. Now, 5 years later, I have found myself suscribing and unsuscribing from their subscription box. Some months you will get great deluxe samples and then for a few months you will get duds or just really small things you will never use (i have way too many shampoo and conditioner packs...so much that I just give them to my friends and family any opportunity I can!). Other reviewers have stated how they did away with their points program, which definitely is a negative! I wish they still had it! Another way to currently get points if form actually buying from their store. Usually the items are all full price and dont seem worth it, but I have been lucky enough to at least find some great sales (30% off original price), some pretty cool discovery boxes (a combo of products under a given theme- like a korean skin care kit they make with a few different products worth trying). Whats good is you can also add promo codes on top of this. Also, you can add a gift with purchase sometimes. The issue I have with birchbox is if you make a return, the GWP also must be sent back or you will be charged. Other beauty retailers I have purchased from (both online and instore) are very generous and tell you to keep them. Come on Birchbox! Get with the program!Aside from products and offerings, the website is pretty easy to use, and there are tons of review for items which can be helpful. Their customer service aka "Discovery Specialists" have been very responsive and helpful overall. Additionally, for online orders they do cover the shipping costs, which is an added bonus but I believe more and more stores are offering this service as well. Overall, I will not say birchbox is the best, BUT it is still worth trying or checking in every once in a while. Always look online for a promo code before you buy anything! Usually those are what make me decide whether to make a purchase from here or somewhere else!