Bed Bath & Beyond
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They are big on coupons, but their normal prices are higher than what I would pay for the same thing at Target. One tip is to get their moving coupons when you change your address with the Post Office.
Today, I had a very poor experience returning two pricey Simplehuman trash cans. I had purchased the trash cans online, and when they arrived, they seemed poor quality and impossible to assemble. I looked up their return policy on the company site, and it loudly states "Easy returns" and all you have to do is bring the items with the receipt to the store or ship it back.
I brought the large trash cans and receipt to the San Leandro store, and started the return process. The clerk asked for the credit card I purchased it on, and I let her know that I didn't have it with me. I didn't think it was needed since I just wanted the money refunded to my card on file for the online purchase, and the return policy asked only for the receipt. The clerk flatly said she would not try to proceed with the return and I needed to come back later when I had the credit card with me. I went home, got my credit card and called up the Bed Bath and Beyond customer service number. The kind phone rep apologized about the rejected return, but said although the website says "easy returns with receipt only," it is up to the manager's discretion if they need more from you. When I did go back to the store, this time the store manager assisted me and I let her know I wasted 45 minutes driving back home to get my credit card and would appreciate a consistent return policy. When she told me the credit card was not needed for the return and it was an employee training issue, it was another disappointment!
I am done shopping at Bed Bath and Beyond, and I'm taking my business to Target and Amazon.
If you’re a natural hair care girl, buy your products here. Sometimes BBB has Shea Moisture products on sale (or they’ll have a gift card deal), you can use manufacturers coupons, and BBB store coupons, AND if the product doesn’t work for you, you can return it (with the receipt, of course). BBB is one of my favorite places to shop!
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