Recently rented a car. When i went to return it, there was 1 person working and 2 people in uniform just sitting there, obviously their shift ended, but did nothing to help the women - who was wonderful - who had a line of 15 people. There was nobody one to help relieve or ask simple questions, no manager, to car valet or person to pull up the car (she had to do it all) or VIP services person as well. So everyone had to stand and wait. After a 12 hour travel day, 1.5 hours in line at Avis was not what i needed. AND, when i returned the car. Similar situation. Long line, one person working and their computers we down. I gave then 3 stars because, the people who were working, although overwhelmed, were gems ans very friendly and helpful.