Start your review of ASOS!
How would you rate this product?
“It's now more well known which mean for higher priced items plus the done away with free shipping so that really a bummer.” in 39 reviews
“If you are looking for an online retailer that has verity from sizes (petite-plus size), different styles and a range of price points that will fit in your budget.” in 18 reviews
“If you're searching for something specific, their search tools are really helpful and you're bound to find something you'll love.” in 10 reviews
“However I was surprised that they have a wide range of clothing options for all shapes and sizes and they're not that expensive.” in 10 reviews
“The sizing is in UK so sometimes its a little off but otherwise they have a great selection of clothing at various price points.” in 9 reviews
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6 months ago
Who shops from here? Would they recommend?
Heather H. • 4 months ago
I used to shop here religiously and for over 5 years, 90% of my clothes came from ASOS. In the last year at least their customer service has gone dramatically downhill. Order at your own risk. I will no longer shop there after my most recent experience: missing $230+ worth of clothing and ordered the premium delivery option. No resolution has been communicated with me. I will be resolving with my credit card company tomorrow.
a year ago
i bought a pair of shoes from ASOS early july this year, but until today the parcel did not arrive and they did not provide me any tracking no. or whatsoever. And today is already pass the latest delivery date they stated. Spoke to CS but there's no help at all. They told me to visit/contact local post office which i did, but the local post office cannot do anything too since there is no tracking no. Does anyone have been on the same situation with me ? any suggestion what to do ? i saw all the reviews online they seems have a pretty bad reputation about delivery. Please help. Thanks
Wendy L. • 8 months ago
FedEx SmartPost is a shipping service that combines FedEx services with the U.S. Postal Service to deliver low-weight packages to residential addresses. The USPS is used for final delivery in order to reach every U.S. address, including P.O. boxes, military APO, FPO, DPO, Alaska, Hawaii and all U.S. territories FedEx SmartPost is recommended for online retailers, fulfillment houses, catalogers and direct marketers as a cost-effective solution for shipping. There are no surcharges for Saturday or residential delivery. The maximum weight allowed is 70 pounds. Transit times are usually between two to seven business days in the 48 contiguous states, and longer outside. The liability limit is $100. THEY HAD STOLEN MONEY.. WHORST CUSTOMER SERVICE. THE WAY THEY TALK TO YOU IS COPIED AND PASTE.
a year ago
Is it reliable to buy from? My mom and I have some doubts, some reviews say that customer care is really bad and the sizes are messed up.
Maya C. • a year ago
As long as the clothes arrive, they're OK. The quality changes and it depends on the brand. BUT, if you have a problem with the parcel and it doesn't arrive, don't expect to hear back from Asos or get your money back. Their customer service is notorious for a reason, it takes them over a month to process a query. So only buy if you're willing to lose the money in case something goes wrong...