My fascia blaster broke within a few weeks of owning it. The shipping price was super inflated, the product was no better than cheaper ones on Amazon, in fact worse because it was so cheaply made that one of the massage heads snapped off for no reason. I sent in a claim, and after being made to jump through hoops, taking pictures from this angle and that, I was told someone would reach out to me. No one ever did, so I e-mailed back, and apparently now they want me to print up a sheet of paper, and take more pictures with that paper in the background. Anything but replace this piece. Ashley Black is obviously not an honest business person, and does not allow comments on her instagram advertisements, which is a big red flag that she does not want people to be able to share their experiences. After doing some research on her, it was scary what I saw. I also bought her serum, which came with a broken squeeze tube, that's about right for her subpar products and super low quality customer service. Anyone who calls themselves a guru is not to be trusted.