American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,407)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Stephanie  M.
Royersford, PA
82 reviews
Globetrotter Expert Level 1
American flights have always been great! Great customer service, comfortable. On time flights, and connecting flights when needed.
Aubrey M.
9 reviews
Consistent airline. I don’t have any complaints. I know they are one of the airlines that always blow up negatively on social media. I have never had a bad experience with them. Pricey but comfortable.
Malorie H.
Iowa City, IA
151 reviews
Globetrotter Expert Level 1
I like American Airlines a lot. their flight attendants are very friendly and helpful, they give drinks and I think they don't do free snacks anymore either. They have good rules regarding carry ons and make it easy to meet so you don't have to pay a crap ton for your bag each time!
Lily F.
38 reviews
I fly AA all the time and I have never had an issue with the company no matter where I fly.
Sabrina T.
76 reviews
I use to travel a lot to Oklahoma.. I had missed my flight cuz the plane I was on was late on landing... they found me another flight and upgraded my seat I was so thankful
Ima S.
13 reviews
Booked flights on American through Expedia and had an issue where I couldn’t upgrade my seat but I called American and they fixed that right away for me. Other than that very comfortable and have met some great people on flights
Kacey A.
20 reviews
Great service very kind staff. Plane is well maintained . Quick to fix any issues to the best of their ability.
Olivia G.
28 reviews
I used this airline 10 times this summer and was never disappointed with the service or flight. The inflight meals were good.
Beautylover p.
35 prairie dr north babylon ny
52 reviews
Its good amazing love it i like to going in american airlines they updated seats are comfortable softy air hostel are very nice
Ariene S.
29 reviews
I think the service on board is excellent and they also have good food and drinks to the passengers. I also feel that the flights are safe and the sits are comfortable.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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