American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,519)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Aisha C.
Bronx, NY
94 reviews
They're not my first choice even when they're slightly cheaper. I always experience discomfort, be it turbulence, or the snacks aren't fresh, or the lack of legroom. Customer service is very impersonal.
Alina H.
Champlin, MN
37 reviews
I flew American Airlines from Chicago to Paris, France. Everyone was nice and made the flight smooth as possible. It was nice that it was so quiet compared to other international flights I have been on.
Sarah L.
12 reviews
I'm going to try my best to avoid flying with AA. Everytime I've traveled with them there has been a delay or cancellation. They didn't even give us a full meal, just a snack when they delayed us. Definitely not satisfied.
Brianna H.
Durham, NC
20 reviews
Never had an issue with American Airlines. They were very accommodating when I missed my flight, and provided  with the next available flight without any issues. I also use them to travel internationally. 
Kelsey L.
Pittsburgh, PA
71 reviews
Globetrotter Expert Level 1
If you can fly first or business, do it.
The experience is incredibly different from economy.
This airline knows how to take care of its frequent fliers and elite passengers.
Great service every time.
Morgan A.
Chesapeake, VA
11 reviews
I️ was a first time flyer a few months ago so picking an airline was very important for me. I️ was looking for a trusting airline that would make me feel safe and comfortable, and this is it! American Airlines is a great airline that takes pride in making sure their passengers feel safe and comfortable and I️ will make sure to use them for all of my future trips!
Tinkey K.
Riverside, CA
365 reviews
I have flew so many times domestically and I had a very bad experience before flying to Montana. One time I had such a bad flight I thought I was gonna die that day. I am already really scared of flying. I have never had a bad experience flying American Airlines Company.
Haley M.
36 reviews
I have flown to Haiti byAmerican Airlines twice. Plane tickets are very expensive. Sad that price hinders people from having experience of traveling. Sometimes customer service workers have been rude.
Nicole E.
Thornwood, NY
91 reviews
Globetrotter Expert Level 1
American Airlines has great service. They are one of the first places I look when I have a trip to book because they are adorable, fly direct to several locations, and have a friendly, attentive staff.
Hailey G.
158 reviews
I've only ever flown American Airlines when traveling. Their customer service is okay, but its definitely not the best when compared to friends and families' experiences with other airlines. I wouldn't recommend and am looking into other options for my future travels. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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