American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,402)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Taylor H.
468 reviews
Globetrotter Expert Level 4
I've flown AA a few times, but I usually prefer United. Never had a terrible experience, but it's never been outstanding. My stepdad works for AA as well and he likes it
Danielle B.
Redondo Beach, CA
11 reviews
In my 21 years I have never used another airline company, other than the charge for checked baggage at the line everything is quick easy and comfortable on the plane
Paola M.
183 reviews
Globetrotter Expert Level 2
I hate the airplane food but this one wasn't that bad. I do not highly recommend American Airlines but I you don't really mind about the quality of the service go for it!
Brooke S.
Provo, UT
4 reviews
You get about what you expect. Small and older aircraft but friendly service. I have traveled many times on flights that are not full so that makes things a lot nicer.
Monia H.
Paterson, NJ
73 reviews
Nice convenient airline to find last minute booking , nice crew with a friendly smile all the timewhen I think of domestic flights it’s the first thing to come to mind
Olivia A.
Peralta , NM
152 reviews
Globetrotter Expert Level 1
I have never had a problem with this airline. My experience is usually pretty great every time with them. Only downfall is the price... it is too expensive to fly with AA
Carina M.
San Francisco
53 reviews
American Airlines is getting better! Their service has improved and their planes are much nicer now - at least the most recent aircraft I was on was very much improved.
Kelsey O.
Athens, OH
205 reviews
Overall I'm fairly pleased with my experience flying with American. Although I'm not sure how common this is as I don't fly a lot, but anytime my connection flight was in a large airport (la guardia, o'hare, etc.) I've experienced significant delays and even route changes. But the staff has been nothing but courteous, making sure I knew what was happening with my flights when something got changed.
Catherine B.
Lynchburg, VA
84 reviews
My favorite airline! Even when I have problems, they are quickly resolved and it is infrequent that I run into issues with their flights even though I fly frequently.
Hailey J.
Manhattan, KS
28 reviews
The planes are a bit cramped. However, I feel safe on this plane and have always gotten to my destination safely and timely. The staff is lovely and are very attentive.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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