American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,674)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Ashley D.
12 reviews
When I couldn't get on a flight to where I needed to go they ate the cost to put me on another airline. It took a lot of calls and frustration but they got me there one way or another!
Sara G.
San Bernardino, CA
11 reviews
For a 12 hour flight to Japan, flight attendants were so nice and made the flight so comfortable for me and my kids! The airplane food were delicious even my picky toddler ate it… Friendly staff! I would definitely book my flights again with them.
Jet B.
Garner, NC
14 reviews
Pretty good service in flight. Be aware that on a round trip ticket, if you miss any leg of you flight departure, your return will automatically be canceled. Learned that the hard way.
Ariel J.
10 reviews
The most comfortable and welcoming airline i have ever travel with . They always make sure you get the assistance if needed .They have a great customer service and most importantly you don't need to worry about you mr luggage getting lost or damaged
Rebecca S.
Temple, TX
76 reviews
Globetrotter Expert Level 1
American is only one of two airlines that fly out of Waco via American Eagle. The Airline is ok but the flight attendants always seem exhausted and their plane fleet could use some upgrades.
Caureen P.
29 reviews
Lay flight from boston to phx was amazing! The news planes with the tv on the back of each seat was awesome when flying with 3 children and to make it better it was all free to watch! 
Seline A.
Colorado Springs, CO
15 reviews
Compared to Delta, jet blue, and frontier, oh and sometimes southwest. I think that Its and amazing airline. Tons of flying options, and fairly reasonable. I mean nothing compared to Qatar, british, Lufthansa or Fly Emirates Air! But a great option
Alexa B.
23 reviews
It was my first time ever flying on a plane with them and it was great. Flight had no problems, attendants were friendly, and I got biscoff cookies and apple juice instead of peanuts!
Tanna C.
Berwyn, IL
39 reviews
Great plane, great service. Love the fact I am distracted the whole time with the movies and television shows they have to offer on their services. My top choice to use for an airline.
Michelle M.
Smyrna, DE
109 reviews
Have flown American Airlines several times the last few years, have not had an unpleasant experience. Staff has always been super courteous, polite, and attentive. Wouls fly again.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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