American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,502)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
val D.
Hamlin, NY
20 reviews
I have used American Airlines for the last 2 times flying to jamaica ..attendants very helpful with any questions.. a little disappointed in the pricing of in-flight snacks
Kathy H.
7 reviews
I have never had a problem when I use American Airlines. The crew is always friendly and accommodating and I have never been bumped or had a delay. Love me some AA! 
Brooke S.
Trenton, ME
283 reviews
I always used to fly American Airlines because that's what I was familiar with. I recently flew through another company and also realized that their planes are very outdated.
Cammy M.
Waynesboro, Ms
40 reviews
They lost my missions team luggage and no one would help us. We literally ran all around the airport trying to find someone to talk to. Will not be using this airline again.
Raven G.
Aliso viejo, CA
315 reviews
Globetrotter Expert Level 1
Decent airline. Fairly high priced. Decent amount of flights. Luggage charges are a bit much. Not my first or even in my top 3 top choices. Customer service needs improvement.
Gabriela V.
180 reviews
AA takes extra safety precautions regardless of its internal or domestic. They have great customer service and the pilot usually gets us to our destination in a timely manner
Emmie L.
40 reviews
You know, for the exorbitant fares, you'd think this airlines would try to make it up to their customers. I'm a frequent flyer on American airlines and it's not fun to travel anymore. 
Sravani B.
31 reviews
It's one of the good ones.. Right on time. Good service and communication. They are good with customer service. Have taken 2
1-2 hours flight. Good, will advise it for friends
Sara D.
Sprngfld Gdns, NY
56 reviews
I give it a B because the international flights are great and comfortable, however, the planes between states are horribly small and old and service is not up to par either.
Niki M.
Sand Springs
4 reviews
American is very easy to work with. We are using them for our upcoming trip. Customer service has been great. I love that you get to pick your seats. We fly about once a year. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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