American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,473)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Kathy H.
7 reviews
I have never had a problem when I use American Airlines. The crew is always friendly and accommodating and I have never been bumped or had a delay. Love me some AA! 
Brooke B.
52 reviews
I wasn't too impressed with the customer service on the airlines. The flight attendants were not very nice. However I did love that our plane had tvs on the back of the seats.
Jess K.
New York, NY
21 reviews
Globetrotter Expert Level 1
I had some travel delays, which I guess is standard with travel, but not ideal. They werent great about accommodating and letting us know the updates times. I would probably only fly with them again if it was the cheapest option for me
Lea S.
19 reviews
Globetrotter Expert Level 1
They are a good airline and get me where i need to go, but their flights are expensive and the stewardess are not overly friendly. Not my favorite airline to travel on. 
Tigist Y.
Fort Worth, TX
9 reviews
Weather I travel for business or pleasure I always fly AA. I like their professional and friendly services and also since AA flys almost all over the world, it is convenient!
Kandra C.
Clearwater, FL
16 reviews
Globetrotter Expert Level 1
I'm neither here nor there with American. I've had gold status before with this airline and didn't see many benefits. Their fleet is a little dated. I try to stick with Delta.
Sara D.
Sprngfld Gdns, NY
56 reviews
I give it a B because the international flights are great and comfortable, however, the planes between states are horribly small and old and service is not up to par either.
Tatiana K.
163 reviews
First time flying was with American Airlines my family and six year old enjoyed the flight. The experience was wonderful and the staff where all super nice. It was a smooth ride
Leighanna C.
28 reviews
I love America Airlines, the service is always great everyone is always so nice when traveling with strangers it helps if the employees are nice and that is always the case.
Stephanie W.
Saint Louis, MO
353 reviews
Globetrotter Expert Level 2
I have never had any problems with AA and when my flights were messed up, the customer service was actually pretty good. I miss the good ole days when the snacks were real and delicious, but this is still my chosen company when I fly.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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