American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,614)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Jaimee K.
60 reviews
I really love this airline. I've never had any issues with them. They've always made flying a very enjoyable experience. Customer service is always great and staff is very upbeat and kind.
Nicole R.
Park Ridge, IL
141 reviews
Globetrotter Expert Level 2
Better than most other airlines. Would recommend. Had a few issues with space on the way back from Hawaii. Almost missed a connecting flight because of a problem with another flight. 
Alysa S.
Mtn House, CA
15 reviews
Great, comfortable seats.
The flight attendants were very friendly. The attendants made the flight easy and relaxing.
I slept comfortably on my flight and was not bothered by other people.
Brittany C.
Las Vegas , NV
42 reviews
Globetrotter Expert Level 1
I love American Airlines! Their flights have always been on time and the flight attendants are my favorite! They all seem to enjoy their job and they're always happy! I'd fly AA every time if I could!
Shawna A.
291 reviews
Globetrotter Expert Level 2
American airlines is literally the worst. The gate agents and flight staff are rude and unprofessional. I have sometime try to throw me off a flight simply because she didn't like my attitude!
janice p.
Doral, FL
13 reviews
awful. for me it used to be one of the best airlines, but haven't flown in years for the horrible service they turned out to be having. no food on 4+ hr flights, no snacks, not comfortable.
Katherine V.
Glendale, AZ
66 reviews
I constantly use this airline when going back and forth to and from school (CA to AZ), and I have yet to have a bad flight! On my flight, we always get a soft drink and a ginger biscuit (a European brand I think?). I love those biscuits. I savor them on my flight.
Clara F.
Arlington, VA
35 reviews
My flight Brazil/USA was really comfortable. The people who works there are gentle and kind. Plus, the dinner and breakfast was awesome, since we were in a plane, the food looked like one of restaurant.
Esther K.
83 reviews
Globetrotter Expert Level 1
They are a pretty good airline. I flew with them to California and the staff was really nice and accommodating. Their carry on doesn't have a weight limit which is nice. All in all a good airline
Lori D.
Buffalo, NY
47 reviews
Flew AA a couple times, first time was fairly decent, good flight and attendants. The last time the attendants were rather rude, not friendly and the planes definitely need more leg room.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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