American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,456)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Dianelys  N.
Rosemount, MN
149 reviews
I've traveled with AA and I've never had any issues. I've always felt comfortable and I've been content with their service. I always look to get a good price through them if I can.
Angelica S.
5 reviews
Absolutely horrifically dislike American Airlines. The service was rude and impolite. The airline doesn’t treat you very nice, and don’t allow you to board with toddlers 4 and under
Tiffany c.
Orlando, FL
76 reviews
Globetrotter Expert Level 2
They helped me so much on my first flight to Texas. they took good care of me, good food, great service. comfortable flight. was amazing . will fly with them again .and was cheap (:
Joelle N.
36 reviews
I've used American Airlines the most. It is a fairly good airline and they try their best to help you out in whatever way they can. I use them quite frequently to travel home. 
Allison R.
151 reviews
Globetrotter Expert Level 3
For me it has been hit or miss when it comes to customer service with AA. Usually more expensive in my area than other airlines. Not been impressed with their merger with USAirways.
Shannon M.
97 reviews
Great airlines, friendly people, ALWAYS a positive experience. Airplanes always clean and tidy, snack service in flights is great. I don't fly often but when I do it's with American!
Victoria M.
39 reviews
Globetrotter Expert Level 1
American Airlines is the only way to go. I am never satisfied with any other airline and American seems to always be one of the cheapest options for where I live - which is a bonus.
E.J. H.
Garland , TX
31 reviews
Generally good experience. Usually have free snacks. Staff are friendly. Flights longer than an hour usually have in-flight entertainment. Set a decent standard for other airlines.
Michela D.
Eagle River, AK
114 reviews
Globetrotter Expert Level 3
I stink with American Airlines for multiple reasons. Customer service is one. Reliability is two. They are also codeshare partners with my favorite airlines, Delta and Alaskan. Having the ability to flexi-fly allows me to rack up miles quicker!
Elizabeth S.
Westville, NJ
22 reviews
I flew to the Dominican Republic back in August and the pilot and crew were so amazing and nice! There was an unruly passenger right before takeoff and the crew handled it amazingly!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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