American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,466)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Joelle N.
36 reviews
I've used American Airlines the most. It is a fairly good airline and they try their best to help you out in whatever way they can. I use them quite frequently to travel home. 
Odalis B.
Albuquerque, NM
51 reviews
Globetrotter Expert Level 1
Always fly American Airlines especially when flying out of the country.. they have great costumer service never had a problem with them .. usually one of the most affordable airlines
Angelica S.
5 reviews
Absolutely horrifically dislike American Airlines. The service was rude and impolite. The airline doesn’t treat you very nice, and don’t allow you to board with toddlers 4 and under
Camila G.
4 reviews
I had my flight cancelled last week because of Irma Hurricane and American Airlines team was very helpful and fast to help to get me refund!! I really appreciate AA customer service
Shannon M.
97 reviews
Great airlines, friendly people, ALWAYS a positive experience. Airplanes always clean and tidy, snack service in flights is great. I don't fly often but when I do it's with American!
Kimberly M.
University Park, PA
2 reviews
I have been traveling with American Airlines for a while now. I feel that the prices have been pretty affordable. The attendants were kind, and I never had any problems with them.
A5aesthetics A.
27 reviews
solid airline we partnered with american to get through to london but on the way back we were stopped at the gate and we also did not have enough time to catch our connecting flight
Shweta S.
W Lafayette, IN
137 reviews
Globetrotter Expert Level 2
It's a decent low frills airline. Takes you where you wanna go and they are on time for most times. I never had any bad experience traveling with them. I will use again, if that's the best price available lol.
Carol B.
2 reviews
Love AA. The staff was friendly and accommodating. I loved the first-class seating. I have used this airline for short and long flights. The customer service team is wonderful. 
regina s.
Louisville, KY
4 reviews
AA am very disappointed with last flight had delays, they dropped my wheelchair and it got scratches and was out of alignment, they did get the wheels fixed but I was left with scratches and my basket was left bent up. No compensation for that.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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