American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,578)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Natalie O.
Yorba Linda , CA
44 reviews
They're ok. I got from point A to B safely. I did have a problem with the connecting flights being super close but I guess I could have sorted that out myself. Other than that it was a good flight.
kat w.
North bergen, NJ
41 reviews
Service is average. I can't recall anything special with them. I usually fly with them when I need to travel to Asian. They have good staff speaking the local languages
Heather S.
Morgantown , WV
86 reviews
Globetrotter Expert Level 1
I put three stars because I actually haven't flown yet. I booked my first flight to be in October. The scheduling with this airline was fairly simple and I received a great deal. Hoping all goes well!
Zendini B.
Miami, FL
64 reviews
On time flights and competent staff are a must and American Airlines has both however they need to start sending flights to Saint Vincent and the Grenadines. Mustique and Bequia are Gems to Visit .
Kate S.
Chandler, AZ
153 reviews
Nothing special. It's been a long time since I've flown with them and I do avoid picking their flights when traveling because it is so complicated and uncomfortable. They don't treat their staff well.
Lindsay K.
Harrison, OH
53 reviews
We have had all good experiences with this airline. Even when our flight was delayed, then cancelled, they paid for our hotel and gave us food vouchers until we could get home. Highly recommend.
Diane G.
Lenoir City , TN
60 reviews
Globetrotter Expert Level 1
I flew commercial from Knoxville TN to Philadelphia PA. The experience was nice but plane was really small. I can't complain but it wasn't the most luxurious commercial flight I've been on. 
Kareemma H.
Valley Stream, NY
34 reviews
American Arlines is a great company to fly with you get good customer service ,the prices are usually good, and I love the fact that they try their best to make their customers feel comfortable.
Sarah M.
Fort Worth tx
11 reviews
I pretty much choose American Airlines at any opportunity. It’s more beneficial to book your flights directly from their airline web site, than a third party app or website as well. Helpful tip!
Devyn H.
Raeford, NC
11 reviews
I have never had a bad experience with American Airlines, but I never thought it was anything special either. They have good customer service, and the employees seemed to always want to help. I have traveled with them for overseas adventures. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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