American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,583)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Jen R.
Chicago, IL
50 reviews
My favorite airline to fly! Very clean. Great staff. Usually has very good customer service. I have them 4 stars because they are a little pricey. However, you pay more for a great experience overall!
Charity W.
8 reviews
My husband and I travel a lot and American Airlines always makes our trip smooth. The staff is friendly and helpful. Check in is easy and we've never had a problem. Try them out and you'll be amazed! ☺
Penny G.
White Riv Jct, VT
59 reviews
Globetrotter Expert Level 1
Most airlines are continuing to go down in service and customer satisfaction in my opinion. I don't expect more that a bag of peanuts and 1/2 cup of ginger ale anymore. I'm just happy to have a safe landing!
Dominika Q.
405 reviews
Globetrotter Expert Level 1
I used this company before and I can say I had only good experience. Thnx god I never experienced anything bad. The customer service was nice and I used this company many times. So I am overall Satisfied.
Danika P.
White Bear Lk, MN
98 reviews
Globetrotter Expert Level 1
I've never had any issues with American Airlines. I can usually find affordable flights with them and have never experienced anything negative with my flights. Keep up the good work, American Airlines!
Kris M.
Bradenton, FL
168 reviews
Globetrotter Expert Level 1
Fares are very affordable but the service is substandard. Connecting flight layovers are too short, causing delays when passengers are delayed from other flights.
Caila G.
Chicago, IL
37 reviews
Always had a great experience with American. The flight attendants are nice and the seats aren't too uncomfortable. The planes have never been gross and I've never felt scared flying with the airline
Yolanda P.
303 reviews
Favorite Airlines outside continental and it was the only one I would take to go to Puerto Rico every summer with my family when I was a kid. I love everything about this airline and the staff are so helpful, courteous, and so nice. This airline I would recommend to anyone.
Connie K.
Mooreville, MS
51 reviews
Always fly American and never had a bad experience. I'm not the most comfortable in airplanes. But the crew definitely makes you feel at ease. They were very good accommodating my preschooler as well!!
Nayla C.
Whittier, CA
72 reviews
This airline is just that, an airline. Nothing special or extravagant about it. It’s customer service reps are not the nicest and depending if you’re lucky, you won’t get the plane that’s from the 80s.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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