American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,492)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Kim T.
Grovetown, GA
60 reviews
Globetrotter Expert Level 2
I have used U.S. air as my travel option but since the Merger with American Airlines, I have not been impressed. Booking online I have had trouble selecting seats if one flight is U.S. air and the other American. The flights have been delayed or canceled more than normal.
Courtney M.
60 reviews
I've never had a problem with them! It's always been very easy to purchase my tickets and I've talked with customer service a few times and they've always been very helpful! I'd fly with them again.
Jessie W.
2 reviews
You're not always sure what you are going to get with American Airlines. We travel multiple times a year. Pros: staff is friendly 9 out of 10 times.  Cons: flights are normally 30+ minutes delayed. 
Lesly R.
Miami, FL
35 reviews
They're expensive but why pay less for bad service and quality the airplanes are big so you don't feel unsafe in the air the service is amazing and luggage is free for a 55 pound and a carry on
Clare S.
Grand Rapids, MI
53 reviews
I had a great experience flying American Airlines. They were very hospitable with my needs and there were no delays. Pricing was average and not unreasonable. Overall positive experience! I would recommend.
Katie U.
Normal , IL
64 reviews
Globetrotter Expert Level 1
American Airlines, never disappoints!
I've flown with many different airlines and i'd have to say that American Airlines and Delta are my top ones!
They accommodate to your needs and expectations.
Jessica H.
Raytown, MO
151 reviews
Globetrotter Expert Level 2
I have used American Airlines a few times and have had good experiences with them. Their tickets are not overly expensive and they fly all over the country in a variety of cities which is a plus.
Natalie O.
Yorba Linda , CA
44 reviews
They're ok. I got from point A to B safely. I did have a problem with the connecting flights being super close but I guess I could have sorted that out myself. Other than that it was a good flight.
joselyn v.
Honolulu, HI
36 reviews
The flight attendants were rude and since the lanes were small their butts were always in my face. They were rude to my dad and did not respect us at all. But I am grateful for them getting us home safely I guess.
Courtney M.
Blackfoot, ID
65 reviews
Flights tend to be more expensive. But the flights tend to be faster and less stops on the way. I have always had a good experience with flying this airline. They have great customer service. If you can find a good deal it is a great way to fly.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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