American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,540)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
MaryRachel Y.
Abilene, TX
189 reviews
Globetrotter Expert Level 3
My first to fly I flew with AA and I really enjoyed the experience. Not to mention the ticket prices there were much cheaper than other lines that I priced. I will definitely be using them in the future.
Sarah M.
12 reviews
I have flown american airlines a few times. They have lost my bag multiple times. They gave my seat up before. I would say the only good thing is they always make up for it when something is wrong. 
Sarah R.
Meridian, ID
357 reviews
Globetrotter Expert Level 4
I used to love AA and only fly them. But things have gone downhill in recent years and I have found that many of my flights are delayed or canceled and their customer service just doesn't care any more.
Rachel H.
Cohasset, MN
23 reviews
As far as affordable airlines go, not bad at all. I've never had a bad experience with them, but it still lacks the comfort that a higher price airline offers. All in all, it's decent for the ticket price
Ashley T.
Roseville, CA
78 reviews
Honestly you get what you pay for. They offer some of the cheapest flights but they always seemed delayed and it causes a lot of inconvenience so if you don't mind the wait then it's worth it to purchase!
Ashley B.
48 reviews
American Airlines is one of the only companies I trust to fly with, my favorite part is being able to accumulate points with them even if I don't buy directly from them I can still collect all my points!
13 reviews
I have had good luck with American Airlines. When things do go wrong, they are willing to help work it out. I wish they didn't charge for extra luggage, tho. These add on fees are getting ridiculous!
Annette W.
Chandler, AZ
19 reviews
Good experience overall...but seats are cramped and no chargers on the seats of the planes I recently travel on. Customer service has been good...and flights have been on time recently..would recommend!
Keiana J.
Chelsea, MA
4 reviews
Not my favorite airline. Typically have delays in my times flying with them, and and the amenities in no way match those of their competitors. Not my preferred airline but gets the job done when necessary
Kristin S.
Las Vegas, NV
25 reviews
Globetrotter Expert Level 1
Great price on last minute flight. I have flown with American a couple of times. They have many flights and great deals. No problems in booking, flying, etc with them. I would recommend checking them out.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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