American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,887 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19887)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Amy H.
Chicago, IL
52 reviews
Globetrotter Expert Level 1
For some reason I️ keep flying American Airlines even though I️ can’t remember the last time my flight was less than 1-2 hours delayed (at a minimum). Apparently other people I️ know don’t have this issue with them though. Other than that the staff has always been friendly and helpful with rescheduling flights.
Carly T.
18 reviews
American airlines is the most comfortable airline to fly. It can certainly be more expensive than other airlines, but at a certain point you are paying for your comfort and experience. If you have the extra dollars to spend, I highly enjoy flying American which I why I joined their frequent flyer program.
April P.
Parma, OH
362 reviews
Globetrotter Expert Level 1
I have nothing but good things to say about American. Flights seem to always be on time. They are spacious. Friendly. They are all-around a good airline to fly with. I would recommend them to others and they seem to fly out of a lot of cities and have routes that other airlines don’t have which is definitely a plus.
Bethany H.
Redding, CA
16 reviews
Globetrotter Expert Level 1
We paid for first class seats on our trip to Nashville and we loved the comfortable seats. However the service was terrible and they treated us very poorly. We were super disappointed the way they ignored us and then accused us of taking the flight attendants photo when we were taking pictures of each other. I give them a 3 only because the plane was nice and the seats were cozy
Sarah W.
Richmond, IN
124 reviews
Will never fly with them again. Was sick in an airport and asked, after waiting 3 hours about my luggage that was being pulled. The manager got into my face and yelled he didn't have time for this and could count on my luggage going to my destination withoit me now and I could retrieve it then. That ended up being 2 days later....
Stephany G.
11 reviews
American Airlines is one of the best companies at the market!
You have affordable prices and the flight attendant, pilots and everybody on the desk are always wiling to help!
Malena B.
clermont, florida
11 reviews
They don´t bring a good services at all, they make my fiancĂ© to lose his trip to Galapagos´s Island in Ecuador and they make him sleep one night in Colombia when he pay for a direct ticket to Ecuador. Also they always say : "We have turbulence,so we can not give you food" when it is on turbulence at all. 
Debbie H.
Toms River, NJ
779 reviews
I'm so happy with my experience with this airline. Frim the purchase of our tickets to the un-bording of the plane we had such a great experience. The staff was so professional and knowledgeable about their job and went iut of their way ti make sure we were comfortable. I definitely would recommend this airline.
Caroline M.
Bloomfld Hls, MI
175 reviews
Globetrotter Expert Level 1
American Airlines is inexpensive but it gets the job done. You have to pay for certain surcharges and fees which can get annoying. But if you pack light it won’t be a problem
Daniela B.
10 reviews
I’d say that my experience flying with AA to be the first time was great! We lost our flight and they put us in the next flight, which was great!
The only cons I’d say that the plane was cold and even tho I had my sweater on I asked one of the flight attendant for a blanket and they said they didn’t have any.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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