American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,476)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Annette W.
Chandler, AZ
19 reviews
Good experience overall...but seats are cramped and no chargers on the seats of the planes I recently travel on. Customer service has been good...and flights have been on time recently..would recommend!
Nathalie B.
Saint Cloud, FL
12 reviews
I used to travel with AA when I was younger and it was amazing. But over the years, their services have changed. Prices are about the same as Jetblue and you get better service there so theres no point.
Isabella B.
205 reviews
Globetrotter Expert Level 1
Flown on this airline all my life and love it. The staff are always so nice. In economy theres not much leg room but other than that its very nice. First class needs a bit of touching up but its super nice.
Karina H.
Phoenix, AZ
47 reviews
The single greatest airline of all time. They cater to frequent flyers with the most beautiful flight attendants! Always have fantastic customer service. Best routes and most non stop flights! I only fly American. 
Alexis I.
Arvin, CA
104 reviews
Globetrotter Expert Level 1
I’ve only gone through this airline once and it was our last resort. Since it was an emergency. I had a good experience but I have honestly been in better. They gave us free drinks lol. It was okay but not great
Fola A.
Uniondale, NY
22 reviews
The service was fine I appreciated and like the stewards. The overall comfort of the seats left a lot to be desired. I felt a little to consitricted and smothered in with the other passengers on the plane 
Yesenia G.
Inglewood, CA
246 reviews
Globetrotter Expert Level 1
My flight was ok. Nothing special but nothing displeasing. I usually get anxiety when I sit in the middle row in between a lot of people but the flight attendants are always great. The drinks help too lol
Sarah S.
43 reviews
My last flight with American Airlines had a few issues but none due to the airline itself. We were diverted and cancelled do to weather issues. The airline booked me
On the next flight home. Still had to spend the night in an airport
Barbara H.
Garland, TX
107 reviews
Globetrotter Expert Level 1
Always had great experiences flying American. This is my go-to when flying international. However the domestic flights can be a little higher than Southwest and you have to pay if you are checking a bag.
Heather B.
48 reviews
I personally had a good experience with this airline it was very comfortable the plane ride wasn't too long and there wasn't any noisy passengers which was good and definitely give it a thumbs up and I would use it again
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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