American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (21,350)
Q&A (71)
Media (91)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Antonio F.
Miami Florida
27 reviews
Globetrotter Expert Level 1
AA is the most reliable airline for me in the United States. For international and local trips, they always have good deals. To board is super fast. The attention in the cabin is excellent and the food even for the economy class is quite acceptable. Punctuality is always your norm, unless there is one of those terrible states of time that they delay until the registration of Usain Bold
Stephanie B.
Miami, FL
77 reviews
If I could give this company no stars I would. Unfortunately I guess every participant gets a star. This company has rude workers. They tried to get me to check a carry on bag. After seeing multi people with bigger bags boarding. They are completely unorganized and if you try to get answers you’ll be sent on a wild goose chase. Enjoy flying with American Airlines!
Kristina F.
Mount Holly, NC
156 reviews
Slightly above average service and average accommodations/seating. They have a useful wheelchair service for the disabled to help navigate large airports. I would recommend this airline for domestic flights.
allison k.
Stillwater, OK
34 reviews
Globetrotter Expert Level 3
I always have great customer service with them! Even when my flight got diverted and turned into a red eye they offered to get me a rental car to drive home or free flight up to a certain amount!
Kamrey B.
170 reviews
I️ have flew in a plane only twice , each time I flew with American airline. The flight was very comfortable , only once did we experience some bad weather but the flight attendants made it comforting and we landed safely. They served drinks and people got food and snacks on the plane. It was a relaxing ride. The prices are high but that’s everywhere. I️ recommend.
Krystal G.
Florence, AL
191 reviews
Everything was smooth and nothing was out of the ordinary. Can say this airline was a bit more expensive than the other airlines I've used before. I'm not sure why I'm paying so much more though.
Hailey G.
9 reviews
Good company, but I’ve had many issues while flying with them. My flight either gets delayed, canceled, or there is no sign of a pilot/flight crew (as of my most recent flights)! The manager on staff was not helpful, while the gate attendants were more sincere about the situations I’ve been in. I’ll fly with them again, but I’ve had more bad experiences than good!
Kristine B.
81 reviews
Most likely the worst airline I have ever flown. I used it to get to Europe and the flight attendants were verbally rude and acted like they couldn’t be bothered. I would not recommend to anyone.
Shayne H.
Wake forest, NC
42 reviews
Globetrotter Expert Level 1
I’ve flow AA all of my life since I have family that work here. Ticketed or on flight benefits I’ve 98% of time had a great experience. Tickets can be a bit more expensive than some of the budget airlines but they are definitely worth the money. Seats are comfy and there tends to be decent leg room. They are also really great to the employees and have been wonderful every time I’ve flown with a pet. (Minus one steward who was a pain but that was corrected and offered apologies from aa) AA is probably my go to airline in anything
Jade S.
Cheltenham, PA
12 reviews
I always have a great experience with my international flights with AA. The flight attendants are very nice, helpful and keep the plane in check. I am always comfortable and I am fed very well (lol). Domestic flights on the other hand are not great. There are no thrills other than the delish biscuits they provide. I definitely won’t fly AA for domestic anymore.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
206 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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