American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,664)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Paige C.
Linden, NJ
30 reviews
I have never had a good experience with American Airlines and I do not intend to try and find out if I ever will. Customer service was a joke, zero help, broke my luggage. Fly with any other airline and save yourself the hassle.
Shannon S.
34 reviews
I have never had any problems on American Airlines. They often have the lowest prices on the flights that I need to take. The customer service is not as good as other airlines like Delta, but I've never had anything bad happen.
Savannah K.
South Riding
6 reviews
I love flying, im the person that’ll be excited for days before we even leave just because I get to go to the airport and I know i’m going to fly and get away, this airline meets my expectations and keeps me excited every time!
Nicole B.
34 reviews
This airline was so accommodating to all of my needs. I do have to say there is not much leg room but the seats are comfortable. The flight attendants are super nice and will do whatever they need to to make your flight amazing.
Anna D.
Washington, DC
181 reviews
We flew from DC to LA. The people are very helpful. I had my daughter with me and they didn't rush us at all. I was juggling a toddler and carseat and a stroller. They even blocked a seat for both of us. Only thing we didn't like is the delay.
Jia M.
New York, NY
18 reviews
American Airlines is hands down the worst airline. I have never had a good experience with them. Flights are always delayed/cancelled. I do not recommend this airline to anyone.
Afton B.
Orange, CA
119 reviews
Most often fly on AA. Usually flying from CA to TX. Use about twice per year. Never had any major issues. Sometimes would be nice if they would let us off plane if they knew we would be grounded for an extended amount of time.
Taryn C.
Farmington, MI
94 reviews
Globetrotter Expert Level 1
Probably one of my favorites to fly when heading out of town. They’re not the cheapest, but definitely worth the money. Staff has always been polite and helpful. I would recommend to anyone looking for great service when flying.
Kara A.
24 reviews
Overall I have had good experiences with American airlines. My straight thru flights to San Juan were always smooth. I also have the credit card and get free checked bags. Overall I have never had issues with American Airlines.
Krystal F.
Philadelphia, PA
61 reviews
Globetrotter Expert Level 1
Smooth flight, great staff members. Very helpful. They explain everything to you as in procedures. Made me feel very comfortable. Planes are clean and so is the regular airport. I was happy to use them and wouldn't mind using the company again.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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