American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,418)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
July A.
51 reviews
Globetrotter Expert Level 1
AA was great until they started charging for 1st checked bag; unfortunately, they are one of the very few that travel to my country (D.R.- Caribbean) so i feel that I HAVE to use it and not necessarily, that I Want to.
Alyssa P.
Shepherdstown, WV
8 reviews
I love this airline so much! The screens in the seats are by far my favorite part especially when it has outlets or USB ports. The flight attendants are always so sweet and willing to help. I definitely recommend this'
Sarah M.
Indianapolis, IN
26 reviews
Globetrotter Expert Level 1
I like this airline a lot. I have never had a problem and a lot of the time they offer free tv or a free movie. Always have free wifi when you are at a point when you can use it. Definitely love flying American Airlines. 
AnnaKathryn W.
Brandon, MS
26 reviews
American is my families go to airline although it is sometimes not offered through every flight we book. I love the prices and the staff has always been polite and thoughtful. My family is always satisfied with american
Rebecca V.
Southington, CT
103 reviews
Globetrotter Expert Level 1
As with most airlines the pricing is high and the service mediocre. I’ve flown American many times over the years and am most happy with the customer service once on the plane. They try to be accommodating when possible.
Maria M.
Lake View, NY
27 reviews
I always feel as though my flights will be dependable when I book with American Airlines. The attendants are friendly and the flights are generally clean. I have not had any issues where I needed to use customer service.
Kylee M.
15 reviews
Everything has always gone smoothly every time that I’ve used American Airlines. The onboard process was easy and quick. The customer service was always great if we had a problem. We will be flying American again soon.
Elaine B.
Northridge, CA
20 reviews
Every time I fly with AA, there is always an issue with delays and missed connections as a result. The customer service is okay, but it’s not great and the employees often seem tired and disgruntled (which I understand).
Isabelle B.
Fort Walton Beach
30 reviews
I’ve always been pretty satisfied with this airline, flying overseas was always as comfortable as possible even in second class, the crew are friendly and the seats are comfortable. And I survived which is always a plus.
Sharon J.
Mtn House, CA
118 reviews
American arline is great for their service and flight avaiablilities. Their flights are mostly clean and comfortable. There's enough room even in the back for the legs. the rewards program is good also.  overall I'm satisfied with the airline.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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