American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(20,513)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,513)
Q&A (71)
Media (87)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Christina K.
Houston, TX
149 reviews
Globetrotter Expert Level 2
Check in experience was pretty shabby and terrible. There weren't a lot of representatives there and their representatives were grouchier than usual... Not a fan of their customer service, but I will say that their prices are pretty good.
Claire R.
Fairfax Station, VA
5 reviews
Little legroom on these flights. They also run out of space in the overhead compartments, so you will most likely have to check your carry-on bag at the gate. Made me check my bag when it was within regulation measurements. Also you have to pay for checked baggage as well. Overall: you will end up squished having to check your bag.  
Tyler S.
Tampa, FL
665 reviews
PROS
Glides on smoothly (901)
Long-lasting (879)
Easy to apply (850)
Doesn't run (745)
Bold color (716)
CONS
Difficult to remove (149)
Difficult to apply (76)
Fades throughout day (65)
Smudges or runs (61)
Clumpy (16)
BEST USES
Everyday (932)
Thin defined line (712)
Going out (649)
Thicker line (513)
Smoky look (275)
Tiffany M.
Clio, MI
79 reviews
In recent days I have traveled a few different airlines and I do like American Airlines the best for quality and cleanliness. I feel they don't have the friendliest of staff but all in all if I had to choose I would go American Airlines.
Madam C.
Montgomery, AL
33 reviews
I've flown this airline twice and it is by far one of my fav airlines to travel. I love the newer planes that have the tv screens on the back where you can track your flight.
Natalie K.
183 reviews
Globetrotter Expert Level 1
I choose American Airline whenever I can. The prices are usually good from my local airport. The crew and flight attendants are always friendly. The planes are clean and the snacks/drink are a great value. I will continue to choose AA for my travels. 
Alicia R.
Trenton, KY
374 reviews
Globetrotter Expert Level 3
Flying with American Airlines has always been comfortable for me. I have never had any issues with my flights or with my luggage arriving where I landed. The staff are always helpful and pleasant which makes any flight a little better.
Paige C.
Fairfield, CT
144 reviews
I picked an airline to stick with so I rack up miles faster and I picked American Airlines. I honestly don't like this company at all. My flights are always delayed or canceled! I like delta better but I'm stuck with AA for the upgrades.
Marlene M.
Miami, FL
12 reviews
I only fly American when traveling domestically and for most international flights. My flights are usually in time. The flight attendants are friendly. I fly constantly so it is nice to know I will have reliable customer service from them.
Brandi W.
Salem, VA
465 reviews
Globetrotter Expert Level 3
Do not enjoy flying with American the last two times I have flown with them I have sat in the plane for over an hour because of mechanical issues. Will not fly again with them
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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