American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,652)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Munia I.
53 reviews
Globetrotter Expert Level 2
I've had positive experiences with American Airlines. They were timely and the staff was nice. The aircraft was pretty clean and the in-flight snacks were good. Wish more was provided on the trip to make it memorable, but overall, can't complain.
Ellie N.
Seattle, WA
31 reviews
Wish I got 2 free checked bags instead of 1, but it's a lot better than nothing amirite? Lol but really. I flew American from LA to London once and got all the free alcohol I wanted, so that was a major plus. Still not my favorite airline though.
I appreciated how spacious the seats were on this airline and the flight was smooth. I know the quality of the flight depends on outside factors and conditions but I've always had a good experience with them the few times I've flown with them.
Alyssa S.
Columbus, OH
135 reviews
I just rode AA for the first time coming back from Disney and it was not a bad flight. Our flight attendant was not very friendly but other than that the flight was smooth and i am alive writing this review so that has to mean something right?
Daisy O.
West Babylon, NY
66 reviews
Globetrotter Expert Level 2
Love american. I especially love how they take care of our military. I last traveled in July with my son, in the army and can not say enough about how good care of him they took.
Sarah W.
6 reviews
I flew on American Airlines when traveling to London. The staff was really nice and the food was surprisingly good. I was a little skeptical because I've heard airline food can a little gross. Overall, I really enjoyed the eight-hour flight.
Stacie S.
League City, TX
154 reviews
Globetrotter Expert Level 4
Worst customer service, really old planes that have worn or torn seats. I wouldn't recommend them or anyone!! Very very very last resort. Oh and also #1 I. Lost luggage so don't even think
About checking a bag if you actually want the stuff in it.
Scarlett M.
Hialeah , FL
100 reviews
Greatest airline ever! A little pricey, but for a long trip or any trip really you wanna be comfortable and have the best so totally worth it. Makes every trip so carefree and so easy for me. Great customer service.
Allison W.
Smyrna, TN
34 reviews
Globetrotter Expert Level 1
American Airlines is satisfactory in getting you where you need to go. I've never been overly impressed with their staff, but they tend to be on time in most cases. I have traveled extensively, and American would rank 3rd or 4th in my preferences.
Elizabeth M.
Brooklyn, NY
711 reviews
It's a pretty good airline. Decent prices, good flight options. Their staff isn't always the best which is a turn off but that doesn't and shouldn't reflect the company as a whole
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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