American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(20,410)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,410)
Q&A (71)
Media (87)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Cassie A.
Falling Wtrs, WV
25 reviews
I’ve only rode American Airlines once and I didn’t want to ride again because prior to riding they gave me so much headache about my ticket. I called many different people and no one helped us because they kept sending us to another person.
Angel F.
Mountain Home
6 reviews
American seems to have the best flight attendants. They still offer free inflight snacks and some of the newer and more comfortable seats. They do pretty good with keeping tickets affordable and not skimping the buyer to much in the process.
Loreen R.
San Bruno, CA
51 reviews
Globetrotter Expert Level 1
Unlike other airlines (whom I have many gripes with), I've never had an issue with American Airlines. They're friendly, to the point, helpful, and they give free peanuts on every flight. I would fly again on their airline if given the chance.
Chaquel R.
Waldorf, MD
13 reviews
As a whole, American Airlines is not a bad airline, but they need to work on their customer service. I try not to use the company because I always have an issue with the customer service reps. However, they get me from point A to point B.
Dana  C.
Washington, DC
14 reviews
Globetrotter Expert Level 1
Although, American is not my fav airline, but they have hit a new low, with there new “economy seats”. They’re smaller and don’t even allow a free carry on. Similar to spirit or frontier you don’t get any snacks or even water in these seats.
Jenn S.
3 reviews
I've never had very good luck with this airline.
Rude people, lost luggage,over booked flights with little to no comps.
Over priced flights, and connections are never close enough to where I need to be.
I try not to use them if I can help it.
Anh N.
Palatine , IL
123 reviews
Globetrotter Expert Level 1
American Airlines was nice. I was traveling due to a death in the family and my flight was cancelled an hour before take off. They did everything they could and got my family and myself on the next flight out. It was a wonderful experience.
Dyala C.
Miami
17 reviews
They're for the most part on time, affordable, professional and courteous. They also fly out of the airport nearest to my house and offer nonstop flights. My only criticism is the cramped seating but most airlines are guilty of that nowadays.
Elle H.
San Diego, CA
17 reviews
Globetrotter Expert Level 1
You fly this airline when you have no other choice. They have a hub in Dallas so you might find yourself there at some point in your life. At any rate some of my worst flights have been on AA. If you can fly Alaska then do that and skip this company altogether. 
Lauryn K.
14 reviews
I know everyone bashes airlines, but I guess I was lucky. On my flight to Miami the flight left on time and use uneventful. The staff was professional and polite.  on the way back the flight was delayed about two hours due to weather. Even tough this was completely out of anyone control the staff remained polite and courtious.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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