American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,589)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Georgia G.
64 reviews
I like AA. They always help me when I travel with my children. I gave 4 stars because on one flight they broke my double stroller and was told there was nothing I could do about it.
Cristina W.
Miami, FL
2 reviews
Very comfortable flight. The in-house entertainment selection was full of up and coming movies. I was very excited to be able to fly American Airlines and impressed with their meals.
Brittany S.
17 reviews
Globetrotter Expert Level 1
American Airlines is consistently the best value for me when I am looking for a flight. While the flight itself has minimum-frills, the prices are usually very reasonable. I have never had a "bad" flight on American and have been satisfied overall.
Cara P.
3 reviews
Not the greatest but not he worst.  Kind of like the middle child of an airline company.  Their customer service is not very nice, but at least they're honest.  I only take them when they have the cheapest flights.  Only upside is they pour a stiff drink.
Samy T.
Goshen, IN
10 reviews
AA is not the greatest. Their seats are too small especially someone with wide hips and someone who is also 5'11/ I need comfortable seats. The flight attendants were very nice tho.
Chelsea G.
24 reviews
American Airlines was great. I didn't have any problems with anyone and the plains weren't packed at all. I flew to Michigan for a week and my returned trip got delayed and I got to pick a good time for me to come back and they gave me some money back
Joshua R.
Taylor, PA
1 review
My flight down the east coast was comfortable and easy. Staff made sure I knew where my seats were, that I was comfortable, and felt safe during my first flight. There always seemed to be a sense of organization which is important to me. Thanks AA!
Lencee H.
Upland, CA
28 reviews
For the most part I really haven't had any problems with this air line and when I look into buying tickets American is a first choice for me. You may run into some staff that may not have had the best day but for the most part they are pretty decent.
Michelle B.
1 review
I use AA consistently for any flight I need to take. Their customer service is awesome and booking flights are super easy. I'm a part of their rewards program too. I recommend them!
Ariana M.
Marysville, CA
77 reviews
Every time I get at least one rude flight attendant. The prices keep getting higher but the seat space smaller. Most airlines will have military waivers for baggage but not AA. ONLY AD with ID and on orders. Not much appreciation if you ask me...
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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