American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(20,469)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,469)
Q&A (71)
Media (87)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Maria B.
Williamsburg, VA
28 reviews
Everytime I travel I always use American Airlines. I have never had any problems with them and if ever my flight is delayed or miss, they get me taken care of right away. I don't see myself ever using a different airline unless I absolutely have to.
Amie B.
Ogdensburg, NJ
91 reviews
Globetrotter Expert Level 1
Average airline company.  Haven't flown with them in a while but I remember the overhead luggage space was tight and sometimes hard to fit your carryon luggage in to.  Rewards program was good if you earned enough points.  Would fly again if the price is  right.
Brittany S.
17 reviews
Globetrotter Expert Level 1
American Airlines is consistently the best value for me when I am looking for a flight. While the flight itself has minimum-frills, the prices are usually very reasonable. I have never had a "bad" flight on American and have been satisfied overall.
Katie B.
Madison, CT
359 reviews
Globetrotter Expert Level 3
Usually my go-to Airline. Seats are comfortable, though a bit small, and generally has good service. They rarely offer meals anymore, besides snacks, but they can be purchased onboard.
Maiyeng T.
Appleton, WI
97 reviews
Globetrotter Expert Level 1
The service was alright, I think that I would fly with them again. Although the plane ticket was quite expensive. The food was good and the slight attendants were really polite and nice. Overall I was quite satisfied with the overall experience. 
melissa h.
76 reviews
I just love their airline. Back in June of 2016 something went wrong with the fuel pump before we even took off so we turned back around and within 20 mins they found us a new flight
Sarah G.
Newtown , PA
153 reviews
Best service, good deals, always on time, 1st luggage free, it is worth it to pay and travel with them, they can take you around the world
I just love to travel with American Airlines
Chelsea G.
williamston
24 reviews
American Airlines was great. I didn't have any problems with anyone and the plains weren't packed at all. I flew to Michigan for a week and my returned trip got delayed and I got to pick a good time for me to come back and they gave me some money back
Felecia S.
221 reviews
Globetrotter Expert Level 1
Can't really complain of anything in particular. The service is usually pretty reliable and customer service is nice. Of course I was late a few times but can't really say anything bad about that. They always take care of you if there are any issues.
Michelle B.
Charlotte
1 review
I use AA consistently for any flight I need to take. Their customer service is awesome and booking flights are super easy. I'm a part of their rewards program too. I recommend them!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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