American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,560)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
corrinne E.
2 reviews
I always fly first class with american and their trips are more than comfortable! The crew on board always takes care of any needs and are so fabulous! I fly American about once a year, usually long trips intercontinetally. Definitely recomend flying with  
Christina C.
37 reviews
Globetrotter Expert Level 1
Every time that I have flown American Airlines, they have messed up my flight or there have been delays of some kind. Once, we were leaving the gate and the pilot went back to the gate because he heard a pop and found out the breaks were broken and we had to wait until morning to fly out
Tiffany M.
Arlington, VA
13 reviews
Flew American Airlines on my first ever international flight. I was extremely nervous. Crew was very kind and accommodating, never had an issue. That was about 3 years ago, would love to use again if flights weren't so pricey. Still a great experience.
Emilee G.
Overland Park , KS
14 reviews
My 30 minute flight got cancelled and they rebooked me to my destination 2 days after I was supposed to arrive then they lost my travel reservations on for my flight home. My flight was very expensive and they did not refund me for my cancelled flight.
Julia L.
Bryn mawr , PA
30 reviews
Great for domestic travel. I recently flew from New York to Madrid and back and the plane was way too cramped! I had no room to stretch and was very uncomfortable for the entire flight, especially the departure flight which was an overnight trip. 
Jared K.
Portland, MI
18 reviews
When i have flown with this company in the past i was treated well and was very happy with the customer service i received. We bumped up to first class so that was fun! We go on vacations every other year where we fly. I would tell others to use American Airlines. 
ciana n.
New York
47 reviews
i dont like american airlines, the have no space and no comfy seats, i like jet blue better and i have no favorite part and customer service is okay. i barely use american airlines i prefer jet blue and i would not recommend i would tell them jet blue.
Mario L.
24 reviews
My experiences with AA have not been that great!  It has been a few years since I flew AA.  I am always willing to give them a second chance.  My father always flew AA first class and he loved it!!   The staff was very friendly, but the layover was horrible.
Stephanie W.
63 reviews
Globetrotter Expert Level 1
The best airlines I have flown. I typically use this airline. The air fares are comparable to other airlines and at times are lower in cost. In air service is always enjoyable and seats are comfortable. I would use American Airlines over other providers.
Alexis G.
84 reviews
Check in is always a breeze, whether it be at the kiosk or online. Preferably, I always made sure to check in online to secure my seat 24 hrs prior. Never had any issues directly with the airline. Customer service was attentive, quick and helpful. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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