American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,594)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Parker W.
Anderson, SC
42 reviews
The seats were not very nice and I felt they could have been more comfortable. I was not pleased with the WiFi either. The plane got us there safely, and the pilot was wonderful in the turbulence. We survived and would fly again but I’ll choose delta if I can.
Jennifer B.
Sierra Vista, AZ
32 reviews
First class service could be a bit better. Prices have typically been lower in my experience though so I guess in most cases it’s worth it. Although, I have paid for upgraded seating and not been given an appropriate accommodation. Flight attendants were rude. 
Nicole P.
Caldwell, NJ
5 reviews
Whenever i have flown with them they have never been on time. the seating in coach is tight and i feel like their whole boarding process for coach is backwards.

you are given a bag of air with 2 pretzels in it, and a cup that holds 3 small sips of water.
Syria D.
Sioux City, IA
1 review
Everything went exactly as planned. I had no problems with anything whatsoever. The staff was very helpful in assisting with any questions I had. The actual plane ride went very well. With the much caos being shared about this airline, there wasn't a problem. 
makensie n.
Elk River, MN
21 reviews
When traveling with American airlines I had wonderful customer service on the plane. The sturdiest was very nice and helped make our ride a good one by offering us drinks and snacks. They also were very efficient at getting us on and off the plain.
Megan V.
Claremont, NC
29 reviews
Globetrotter Expert Level 3
The first time I was ever on a plane was through this airline. I was nervous and scared, but the staff made me feel comfortable with the flight and helped me relax. They checked on me pretty often and I couldn't be more grateful for such a positive experience.
fernanda C.
147 reviews
Good airline, very puntual and has an amazing costumer service. 
good food and really comfy, i travel every month and i always choose it, no cons and a lot of pros
The costumer service is really amazing and kind
Every time my family travel is in AA
Erika T.
pittsburgh, PA
58 reviews
I have never had a problem when flying with American Airline. The staff is usually very friendly and the pilot is very competent. The booking process is always very easy and their prices are never outrageous. I would recommend flying American Airline. 
Kelly O.
Raleigh, NC
10 reviews
Recently took a trip Europe and was very surprised with how great the plane was. and it was underbooked so we were easily able to move to better seats, which is nice when you are flying internationally. Great services as well in flight. would recommend
Andrea V.
3 reviews
I always fly American Airlines. They are one of my favorite airlines. I have never had a problem with them and they always seem to upgrade me and have amazing service. They always have people available to help you when it comes to changing flights or seats. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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