American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(20,569)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,569)
Q&A (71)
Media (88)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Ishianose O.
Denver
12 reviews
Not my favorite airline. Definitely wish there was more legroom and prices were more affordable. I feel like airlines take advantage of checked baggage. I do appreciate having an assigned seat before I get on the plane. Overall they get you to your destination lol
Chelsea V.
CARNEGIE, PA
60 reviews
For nearly all of my flights, I've flown with AA. They always have polite and prompt flight attendants and comfortable accommodation, especially for the price. People say airline food and snacks aren't the best, but I am always satisfied with AA's in flight food and beverages.
Zorimel V.
New Bedford , MA
157 reviews
Globetrotter Expert Level 3
American Airlines use to be one of the best companies fly with. I think they're quality has gone down greatly over the past years. They are over priced and their planes need to be updated.
Morgan P.
172 reviews
Globetrotter Expert Level 2
Every time i have flown with American Airlines its been a wonderful experience that truly makes traveling fun. Great customer service, and beautiful clean planes. I am always happy after flying with them.
Susannah H.
Oklahoma City, OK
25 reviews
American is typically the cheapest option, but the service is terrible. If you complain via a customer satisfaction survey, they will most likely give you a voucher (I've received 2 totaling $300 so far), but then you will be pissed again when you use them to fly.
Kelsey M.
17 reviews
This company is always so headful and is always willing to work with me. There as never been a problem I have ever experienced on this airline that they did not put in the effort to fix and make me happy. They are very people oriented and I will keep using them.
Mariah A.
151 reviews
American Airlines will always be my favorite airline. Their planes are gorgeous and have a timeless theme. Their employees are stellar and are professional, yet kind. American Airlines sets the paradigm for airline travel and I will ONLY fly American Airlines.
Elisa V.
San antonio , TX
41 reviews
This airline has changed over the years. They have really good customer service even when lines are long. One thing that I don't like is you have to pay for luggage now when before you could take one free luggage. That's a downside now. But overall I am satisfied. 
Stephanie S.
286 reviews
Globetrotter Expert Level 2
Great Airline don't really have many complaints except for some of the flight attendants are a little stuck-up and kind of quiet usually you expect for them to be nice and friendly and helpful
Carly M.
Auburn, AL
28 reviews
I have never had problems with American Airlines. Unlike some other airlines I have never had a delayed or cancelled flight and the staff has always been friendly and helpful. The prices are also very reasonable! I got a flight from ATL to LAX for just over $300.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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