American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(20,441)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,441)
Q&A (71)
Media (87)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Sarah W.
College Station
41 reviews
I have only have flown American and I can’t see myself ever booking a flight on another airline. I’m in the admirals club and it is very much worth it. The employees are always there to help and there are so many great perks! I’ve never had a customer service problem. Sometimes flights are delayed but the airline can’t control the weather!
Stefanie L.
Philadelphia, PA
67 reviews
American Airlines gets me where I need to go. Sometimes the planes are nice and some need an upgrade. One time they gave me a Bloody Mary when I tweeted them multiple times as we were held on the tarmac for about an hour before take-off due to some mechanical issues with the plane. I got upgrade to first class on a flight before and it was like a palace- words can’t even describe how nice the flight was...it was the second leg of an international flight so they had these podlike seats with tv, video games, and fancy drinks and food. Made for a sweet flight to Orlando from Philly!
Megan G.
Burleson, TX
48 reviews
These are some powerful coffee shots! I love to throw these in a glass of milk or in to my morning coffee. They give me a great boost of energy, and taste good when mixed in to other drinks. I don’t like the way that they taste by themselves, though. I buy mine in bulk on Amazon for a great price since I can’t find them in stores anymore.
Muriel A.
Miami, FL
7 reviews
I LOVE AA. Every time I travel, American Airlines is my number one choice! I cannot emphasize how well their customer service is, how yummy the food tastes and how courteous and kind the flight attendants are. Their prices are insanely good — for those flying on a budget — and there is no reason why nobody would NOT recommend this airline.
Lacey L.
N Charleston, SC
17 reviews
We travel about 2 or 3 times per year and I’d say we use AA about 1/3 of the time, they always seem to have reliable prices. Their staff, that I’ve encountered, always seem to be very helpful and professional. Getting canceled or delayed flights changed or reached with this company isn’t always the easiest of tasks but they are never rude.
K S.
Rhome
25 reviews
American Airlines has the cleanest airplanes I have ever been on. They are not to cold or to hot. The seats are pretty spacious considering the room you have. The TV'S on the back of the seats are perfect. I didnt look at my phone once when I was on the plane. I wish they still handed out pretzels, but free snacks are always a plus. 
T. L.
Memphis
3 reviews
My flight was cozy and efficient ... I just wish I was able to use my cell phone in flight ... they did offer me the opportunity to purchase a pass but it wasn’t worth it for such a short flight. I did see they allow a free pass to T-Mobile customers ... which is awesome (if that’s your provider). Nonetheless I enjoyed my flight. #justknow
Jazmin J.
26 reviews
Globetrotter Expert Level 1
Yikes, where do I begin? I get on at least two flights every week. Every single time I fly American, I have to plan for a buffer of at least two hour delay. Or maybe I’ll just fly in the night before to save me the stress and drama. I’ve gotten stuck in a different city one two many times.
Once you get on the plane though the ride is fine!
Jessica F.
Decherd, TN
187 reviews
Globetrotter Expert Level 1
I am incredibly scared of heights, and this was my first flight ever! I was going on my honeymoon. The ride was very smooth, and the staff was very polite. There isn't much leg room, so I had cramps in my legs and back. I have degenerative disk disease in my lower back and scoliosis in the middle of my back. Otherwise it was a good flight.
Denia A.
Boca Raton, FL
29 reviews
Globetrotter Expert Level 2
Love their service and attention but won’t accommodate mother’s with extra time to load in the plane and instead makes them get in along the other travelers making it uncomfortable to get to the seats, load the stuff on top of the cabin and sit without the hassle of not having the space or enough time to also take care of the baby on hands
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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