American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,890 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19890)
Q&A (71)
Media (85)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Brooke H.
Virginia Bch, VA
47 reviews
Globetrotter Expert Level 1
Elite airline. The best company to fly with for any trip. I have never experienced first class, but I am very happy with the regular eco seats. Spacious and comfortable seating.   Kind , knowledgable and professional staff. The price point is usually the highest, however, I fly with American Airlines whenever possible. 
Vanessa S.
Covina
60 reviews
American Airlines is amazing! Their staff is always so nice and they are always helpful and professional. I had an incident a couple months ago with another passenger, he was drunk by the time we got into the plane and he was being really loud and obnoxious. I had talked to the flight attendant and she resolved the issue.   
Julia W.
Raleigh
3 reviews
I travel a lot and have Gold status on American. They make travel comfortable and efficient but their perks lag behind some of the other big airlines.

The biggest plus is on most flights you can login and watch free movies on their Gogo entertainment system. Makes the time flyby and it’s how I keep up on newer movies while on the road.
Kaitlyn T.
Jupiter
36 reviews
Globetrotter Expert Level 1
American Airlines was okay. I didn't have any major issues while flying with them, but it did seem like their aircraft was a lot less clean than others that I have flown on. I ended up getting a mysterious liquid on my bag because the tray table wasn't cleaned. Other than that the seats are small but that's what you get for the price.
Samantha A.
Bothell, WA
102 reviews
It’s ok. Not as wonderful as Delta, but it got me where I️ needed to be safely. Nothing stood out out to me about AA, but again it got me where I needed to be. I️ was upset when landing, and having to catch a layover, that I️ had 30 minutes to get off, take a shuttle to the next terminal, and find my plane. Won’t fly with them again.
Samaya A.
Pembroke Pnes, FL
47 reviews
I don’t like American Airlines anymore In recent events they have been mistreating so many customers and are not being a good company overall with racism and discrimination against people for being black or Muslim. I used to always fly with them but now I fly with jet blue and they are much kinder and there service is so much better.
Lissete R.
San Diego, CA
56 reviews
Globetrotter Expert Level 1
It a been a while since I've taken American airlines. I think I be taken 2 new York flights and one to Nicaragua with them. One of the flights to NY on our return had complications so we were giving another ticket with a different airline so our held back wasn't much. It's a good airline, but I'm not a huge traveller to give the best insight
Helen M.
Fort Meade, MD
56 reviews
Ever time I have flown on American the staff are so rude! You're only allowed to put one thing under the seat. You're not allowed to use the overhead bins. Only one carry on. Not cool
Yvonne F.
New York, NY
34 reviews
Globetrotter Expert Level 1
I'm a frequent flyer with American Airlines. The loyalty program used to be much better before they devalued flyer points. Now I feel like they're trying to find every way to squeeze money out of their passengers. As a result, I'm finding myself flying less and less with this airline and instead am booking my flights based on price.
Beth K.
Davenport, IA
74 reviews
This is a great airlines, one of my top choices as long as the price is right. As long as you book early enough, this is usually a good deal! Would definitely recommend to others.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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