American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (21,486)
Q&A (71)
Media (91)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Casey C.
Arlington, VA
102 reviews
Globetrotter Expert Level 1
For the most part, I have enjoyed most of my flights through American Airlines. Any issues have been dealt with by great customer service reps and they have a great number of travel locations making them one of my first choices for travel.
Dawn A.
Los Angeles, CA
12 reviews
American Airlines is our family favorite. My husband flies for work a lot, and he is part of their Concierge Key program, which is incredible for frequent fliers. There is (not kidding) a private door with a red carpet at LAX for Key members - the customer service is unbelievable. So if you fly a lot, I highly recommend American.
Tammi J.
Chesterfield, VA
113 reviews
Globetrotter Expert Level 1
I am a frequent flyer on AA.  I have not experience any really problems lately on their flights.  I do find their seats to be tight.  It just reminds me that I need to drop weight.  AA isn't my first choice when it come to flying but a second choice.  That may change being that Delta has gotten worse over the years.
Savannah B.
8 reviews
I've flown American many times! Overall, it's an okay airline. But it is the one airline that I have had probably 50% of my flights delayed. But other then that it's pretty decent! Kind flight attendants, and good seats and snacks! I honestly would fly Southwest or Delta before I would fly American, but it would be my third choice!
Shannon C.
Alexandria, VA
8 reviews
American is fine. Just par for the course with domestic airlines these days. Its neither awful or anything special. Service is fine, but not close to Southwest or JetBlue standards. Given the size of the airline, they do maintain a number of routes from my home airport, which gives them a leg up for me over United and Delta. 
Nicole H.
Crest Hill
2 reviews
We have been very pleased with the service of American Airlines. My husband uses them almost exclusively for this reason. They have great service and polite employees and will always to their best to help you with your needs from planning to actual travel on the plane. Delighted so far with the overall service level we receive.
Lauren P.
New Albany, OH
110 reviews
I love flying American. We have an American Airlines Advantage credit card that has the most awesome perks. The seats are comfy and pretty spacious in economy and every once in a while we find first class tickets for a steal. Hands down best airline to book with!!
Martha M.
8 reviews
I have a love-hate relationship with AA. They have a hub at DFW, my home airport which is why I generally fly with them. However their staff leaves much to be desired. When compared to the staff at Southwest Airlines, AA falls very, very short. I think they are all miserable in their jobs or something. Many are barely courteous.
Denise T.
Milwaukee, WI
624 reviews
Globetrotter Expert Level 1
I flew from Mosinee, WI to Washington D.C. with one layover in Detroit. While the flight went smoothly there, we experienced some delays on the way back and were stuck in Detroit for several hours. I've only flown once in 2007 but, it was still a decent experience. I've heard horror stories with other companies, especially Spirit. 
Karen H.
Carolina Beach, NC
19 reviews
Not my favorite airline at this point . Felt like I would have been charged for a glass of water! Attendants weren't very friendly or personable. To be fair I have not flown this airline often so maybe my not so great experience was a one-off. It was a work flight booked by the office. I typically fly Southwest when booking myself.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
206 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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