American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,988 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19988)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Jillian H.
3 reviews
There isn't any other airline that I trust as much as I do american airlines. I fly american two to three times a year. I love that they have the tv, charging station, and flight attendants that go above and beyond to make you comfortable. I highly recommend flying american! 
Paloma M.
Tucson, AZ
1 review
I've had good and bad experiences with American Airlines, but overall I think is a good airline company.
I have traveled with AA through the US and also to other countries, they have good agreements with international airline companies.
My bad experiences were on Holidays, so I guess I should give them a discount for the delays. In the Holidays the airports are always really busy.
natalie p.
6 reviews
American airlines always lets their customers to leave with a smile on their face whether they are boarding or departing. They are very helpful and accessable when needed. They are also very welcoming, nice, and friendly. the only thing i will comment on is  the lines. the lines for this airport do seem to be very long when they should be but other than that they never let me down
Ellie B.
85 reviews
I really like American Airlines. Although it can be fairly pricey, my family uses it all the time. We try to use frequent flyer miles as well which helps with the price. I am not the biggest fan of flying in the least bit, but flying American Airlines makes the trip a bit easier
Kacy B.
189 reviews
I prefer Southwest Airlines. I don't feel that American Airlines' staff is the friendliest and the airport is always so chaotic. We usually buy our airline tickets based on the cheapest price but if it was solely based on experience, I would probably go with another airline.
Ashlee B.
Wrightwood, CA
55 reviews
Globetrotter Expert Level 1
My least favorite of all of the airlines that I have flown.  They are not personal, they are over priced and they charge you extra for every little thing.  The customer service is blah, not horrendous but not great.  I would probably never recommend this airline.!
Jen C.
15 reviews
They're okay -- their rewards program is completely lacking though, and it not up to par with other airlines. My fiance lives 1000+ miles from me, so we are frequent fliers. We always find it REALLY hard to find flights using our miles. For that reason, they are never my go-to.
Stephanie V.
273 reviews
I love this airline it is the best i would say. It is alittle more expensive but it is worth it. If you flight is more than 8 hrs they give u a blanket and its a nice blanket. They have complemtry drinks.
Erica H.
Chelsea, AL
38 reviews
I have flown with AA a few times. Its comfortable and predictable. Which is what you want out of your flight. My luggage arrives safely and so do I. Check in  is easy. Their prices are some where in the middle so if I have the option to use them over others I usually do. 
Nancy C.
Fisherville, KY
47 reviews
I either pick AA or delta when I travel. I had the best experience traveling with AA. The only thing I don't like about AA is their old airplanes. I wish if they can upgrade all their new plans and get rid of the old ones. I would definitely recommend AA is you want to have a good experience traveling!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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