American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,927 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19927)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Cara M.
Jersey City, NJ
70 reviews
Globetrotter Expert Level 1
I recently flew with American Airlines on a domestic flight and had a very enjoyable time. Now, American Airlines has individual kiosks that make checking in a bag super easy. The customer service was knowledgeable and very friendly. I would definitely fly with this airline again. 
Diana R.
Garden City , KS
284 reviews
Globetrotter Expert Level 1
I think they are a great airlines! They have some nice sweet deals sometimes and are definitely worth every penny!! Their planes are nice and the customer service is good too. I do recommend this airline.
Sophia N.
Bells, TX
74 reviews
Globetrotter Expert Level 1
They have always been very kind to us and accommodating, even when we missed flights. Only had some trouble with multiple delays, but I understand that is not always their fault. They are usually apologetic, and do their best to make everyone comfortable with the circumstances. 
Rose E.
Saint Louis, MO
68 reviews
Globetrotter Expert Level 1
Used to be my preferred airline, but I don't fly them as often as I used to because prices tend to be higher and it's ridiculous that airlines charge your bags to fly.  Also, seems like lately I always end up on one of their 'miniature" planes with very little seat or leg room.     
Kambry P.
baton rouge, LA
213 reviews
I really think American has gone down hill over the years, the customer service is very poor and it seems like no matter when you fly they always have delays. I always look for other options for travel.
Nola D.
Dallas, TX
13 reviews
I fly American usually when I am headed to the Caribbean. The flights are usually comfortable but delays are rampant. The crews are usually friendly and attentive and their routes are accessible to most destinations.  I just wish there were less flight delays and mechanical issues.
Logan T.
Elyria, OH
8 reviews
American Airlines is my go-to airline for travel. I've flown with them at least 40 times in the past few years, and I have never had an issue with AA, and the flight attendants are always courteous and helpful. I fully recommend using AA to any discount airlines or Delta Airlines.
Hannah B.
Rogers, AR
11 reviews
I've always had great customer service with American!  I feel like the planes are clean/modern/up to date. I love the rewards mileage service that American has.  Although I've never had anything too bad happen, I have always had good customer service. I love flying American.
terra k.
Desoto, TX
10 reviews
I am in Dallas, american airlines is the predominant carrier. The prices are high when compared to Southwest airlines. but I enjoy the often direct flights. the staff is friendly. seats are tight. I do not like paying for a reserved seat to ensure that my family of 4 sits together.
Sunnyy S.
3 reviews
2016. I flew First class from Boston to Philadelphia. Great service, easy check in and friendly staff. But, lost all my check in luggage and they could not even track it for a week. Received my luggage after a week long misery! 
Would recommend for domestic travels only! 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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