American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(21,317)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (21,317)
Q&A (71)
Media (91)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Arielle F.
Forest Hills, NY
37 reviews
Globetrotter Expert Level 1
I've had so many issues with this airline. It doesn't even deserve one star. I flew to Kansas from NYC for work, since we are nonprofit we always fly aa since it's cheaper ha! During this flight we were supposed to transfer once in Chicago, so we were well aware it wouldn't be direct, but our flight got cancelled once we got to Chicago with no one contacting us. Horrible customer service and no one made up for it. No more words.
Julie C.
Clinton, OK
35 reviews
My husband and I went on a 10th year Wedding Anniversary trip to Jamaica recently and flew AA the whole way.  We booked through a travel agency, and AA was the choice due to the flight times, but we had nothing but great experiences during the 6 different planes we were on!! 
Sarah Z.
16 reviews
Always my first pick in air travel. American Airlines offers exceptional customer service, great perks to frequent flyers, quality of travel experience is phenomenal every time I fly AA. Highly recommended!
Lileana S.
Uncasville, CT
9 reviews
Globetrotter Expert Level 1
I love American Airlines they are a little bit more expensive but I feel like they’re extremely family oriented my favorite part was that my nephew was able to get a pen from the pilot when we flew one time
Rodrigo S.
N Hollywood, CA
27 reviews
After booking tickets months in advance only to get to airport and have a hassle of getting seats together as we are a family of 4. Finally got the seats from Rome to DFW changed and didn't have time for DFW to Denver changed. If your going to offer seat assignments up front for a fee, you need to stick to it. Will never go through a 3rd party again to book flights, should have known better.
Suzie M.
Highland Park
13 reviews
It’s a very basic airline. You get what you pay for and sometimes good customer service. They should use their new planes more often because I’ve only seen two renovated planes I would recommend to someone
Gabriela B.
Philadelphia
9 reviews
Prices are on the higher end, but they have a credit card associated with them that has 0% fee overseas, which is the most helpful thing I’ve done in a long time for my finances. Their flights are good, if you have a credit card you get a free luggage and priority stuff. I fly with them a few times a year at least. The mileage but isn’t as worth it as other airlines, but still very good.
Kathleen S.
16 reviews
Globetrotter Expert Level 1
I've flow American Airlines a time or two the past couple of years as part of a general search for reasonably prices seats.  Unfortunately, I've had to bypass using them when they are partnered with another airlines that will allow the same luggage items.  I hate having to pay for baggage on part of my flight.  Otherwise, the seats are comfortable and service is great.
Anastasia R.
Jacksonville, FL
32 reviews
Globetrotter Expert Level 1
Big big fan of American Airlines, and that’s coming from a former United flight attendant. Their standard of service is absolutely exemplary in the industry, and I like to travel with them when on leisure.
Sally T.
44 reviews
I’ve flown twice with American Airlines to and from my destinations and I’ve always had excellent service! Seats are comfortable, You get to have a carry on and one luggage for no extra cost, there’s always been good leg space for me, some have tv’s for your time on the plane, staff has always been super friendly and plane tickets are really affordable. I plan to book with American Airlines again for my upcoming trip!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
206 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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