American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,988 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19988)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Tori T.
Niceville, FL
64 reviews
With their new transition with us airways, they have gotten stingier. The seating has gotten closer, you need to be careful to make sure you get a carry on, and their checked bag policies are frustrating with time restrictions. The only plus they have is every flight attendant has been kind and welcoming. Even they know it’s gotten ridiculous.
Brienne F.
66 reviews
Globetrotter Expert Level 1
I was a little disappointed when I flew American Airlines recently. I purchased the WiFi for $30 and was only able to use it for email. I wasn’t impressed with the customer service at the gate when it came to trying to change my seat on a not full flight. And charging for a bag extra at the gate if you are in a certain loading zone is absurd. 
Kinsey R.
43 reviews
We always fly American Airlines and we’ve had great experiences across the board. Our last flight was rough- our toddler was NOT having a good time and was pretty much screaming the entire time. Our flight attendants kept checking in on us and assured us we were doing just fine! Always friendly employees and great experiences with American.
Erika H.
Louisville , KY
56 reviews
Globetrotter Expert Level 1
Flew with American Airlines for the first time this last winter- allow worth my two year old. They were very accommodating and helpful and I would look forward to flying with them again.
Monica D.
Bethesda, MD
10 reviews
Globetrotter Expert Level 1
Never a bad experience on my end. Few flight delays, but that’s sometimes expected.

I may use it once a year.

Staff has always been friendly from what I remember.

Overall would use again
Liselot B.
Bronx, NY
16 reviews
Las aerolíneas deben cambiar un poco en muchas cosas primordialmente en los espacios de los asientos, en las cosas que brindan y etc etc los vuelos son muy caros y cada vez más incomoda.
Ashley A.
1 review
They had great customer aervice. It was my first time flying and I was very nervous. The staff was very accommodating and generous to my situation. I would fly them again in a heartbeat.
Maddy B.
40 reviews
I wanted to give them a 3 due to my last experience (delayed flight - missed our connecting) but they put us in a hotel with some food vouchers to make up for it. Their service was good.
brianna j.
Rocky Mount
11 reviews
I love American Airlines. My dad works here so we get free flights and they still treat us with great customer service even though we aren’t a paying customer service. Really satisfied overall we never really have a problem. Other than flights from Roanoke, VA to Charlotte, NC never ride standby on that flight because you’ll never get a seat.
Becky E.
Rancho Cucamonga
15 reviews
We fly AA more than any other airline and I really do love it. Their staff is amazing give or take a few grumps and their menu is awesome too. I love being able to watch free movies too!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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