American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
(20,030)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20030)
Q&A (71)
Media (85)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Skylar D.
Nash, TX
11 reviews
I have been on a total of 3 American Airline flights all within the US. Their seats are uncomfortable, they have RUDE attendants, and don't have very many on time flights. When purchasing tickets via airline, go with Delta, United Airways, or if going out of the country Singapore Airlines. (Best apple juice EVER!)
Emily M.
Richmond, VA
79 reviews
Globetrotter Expert Level 3
This airline always has a good deal on flights and they have excellent customer service! We typically fly American Airlines and we will always be loyal customers! I recommend this airline all the time to friends and family!!
Rosa F.
50 reviews
I really enjoy using American Airlines mileage especially and only for international flights. I think they do pretty good, wish they wouldn't charge for luggage, but I think that's just about everybody else is charging for it. whenever I need to book a travel with my mileage extremely helpful and accommodating
Vicky C.
peterborough
435 reviews
Globetrotter Expert Level 3
I used these once for a 13 hour flight. Was disappointed with the food, staff and comfort of the plane. Lacked movies and didn't have the Individual screens on each chair. I just expect much more on a expensive long haul flight
Alexa P.
Bay shore, Ny
19 reviews
With the ongoing merger with US Airways, things have definitely been improving. There are new people bringing new life into the company! The service has improved and I'm definitely looking forward to whatever happens next.
Jaywhy T.
97 reviews
I've always flown AA they are great and clean fast and less connecting flights. It's pretty much straight forward. Back in the days through your local landlines you can get frequent flyer miles using your landline. If I can recall it right through MCI was another company long gone. Anyways fly AA it's a good way!
Heather W.
Mint Hill, NC
516 reviews
AA is great. When I needed to fly all the way across the country quickly for a family emergency they were extremely helpful. When I needed to change my flight (bereavement) they refunded me the money I had to pay up front in order to change not only my flight to, but in order to get home after my sweet gram passed.
Jenna M.
Warren, MI
116 reviews
Globetrotter Expert Level 1
My first time ever flying I flew American Airlines. I did not have a good flight because I got nauseous for the 6 hours I was on the flight. The flight attendant offered me some ginger ale to soothe my nausea. I did not have any bad experiences with the flight attendants, delays or a taken seat. I will use them in the future.
Frances M.
San Fernando, CA
72 reviews
Globetrotter Expert Level 2
I've flown with AA a few times in the past for last minute flights. They're not always my go to airline since their prices tend to be high but they are a great airline.

The planes are clean and the seats are pretty comfortable. I go to LAX a lot and they have some of the friendliest staff in there terminal.
Sariane C.
50 reviews
I am not a tall person, but could not even cross my legs on one of the flights. You are trying just a little too hard to pack people in! All the information on safety at the beginning of flights is bull. There is no way I'd be able to get out of my seat in an emergency event! What in the world do tall people do?
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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