American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,943 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19943)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Erin M.
Derwood, MD
88 reviews
I originally flew Southwest but since the merger have gotten use to it being American.

Generally, the selection of flights is good, the staff is always nice, the seats are comfy, and the food isn’t bad. There does seem to be a bit of overbooking that occurs, but I feel like that’s standard with any airline now a days.
Andria J.
5 reviews
I fly American Airlines almost every time I fly. The customer service is great, from the reservation operators to the flight attendants. My last several flights have been early or on time. I would highly recommend this airline
Avigayil B.
New York , NY
48 reviews
They have been a nightmare but sometimes I have no choice based on the times I need to be somewhere. I literally had my flight cancelled and rebooked 5 times and literally lot half of my trip. They only gave me $200 and that did even cover all my taxis and train tix from NY. They sent me to all 3 NY airports. It was awful
Eve B.
Flushing, NY
62 reviews
Globetrotter Expert Level 1
A little annoying that on the smaller aircrafts if you have a carry on that doesn't fit under the seat they check it for you anyway. This is especially annoying when you're traveling for work and aren't checking any bags and now you have to wait at baggage claim anyway. Their large aircrafts and really nice and super comfortable
Beth C.
Cincinnati , OH
14 reviews
I was disappointed with American Airlines for not sending my luggage and receiving a day late...   On the way home from my trip, American was asking for volunteers to give up their seat and take a different flight.  I happily volunteered and received $750 travel voucher.   This made me very happy!
Giselle G.
Chicago, IL
96 reviews
Globetrotter Expert Level 2
American Airlines have been stepping their game up lately! Well, atleast out of O'Hare. They have new interior in many of their planes that include LCD screens on the back of the headrest. Customer service still lacks though.
Karen Z.
Austin, TX
68 reviews
I have had great experiences with American Airlines. I fly within the US for vacations every year and most of my flights are timely. The customer service is exceptional! When my flight got delayed, the provided food and reimbursements.
Kaitlyn L.
Annapolis, MD
114 reviews
Globetrotter Expert Level 3
I have always had a great experience with this company. The staff has always been polite and I've ever had an issue. Only thing I would recommend is running some specials like other air lines or maybe not having to pay for luggage. I would rather fly this Finland than Southwest but sometimes the pricing is to significant.
Hope H.
Brock, Texas
35 reviews
Good airline. Seats are comfortable and in-flight entertainment is very nice especially with kids. Wifi was good considering you don't have to pay. I use American Airlines a couple of times per year, whenever I have a choice.
ashley r.
58 reviews
Always fly directly to Charlotte from my location, but the ONE time I travel back home after staying for a week vacation instead of a weekend trip, they lost my luggage :( got it back within two hours so that makes up for it!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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