American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(21,317)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (21,317)
Q&A (71)
Media (91)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Stephanie M.
Omaha, NE
69 reviews
I've flown this airline the most and they do pretty well overall. I have yet to have my bags lost. There's only been one time I had an issue and it was due to weather. They did provide a small fleece blanket for my overnight stay in the airport, but that was it. I ended up waiting 18hr until my next available flight. I'm sure I will be flying them more in the future, for I have no reason to not to.
Taleen B.
Tarzana, CA
42 reviews
Maybe I was just traveling on a bad day, but not only was my flight delayed several times (so much so that I missed my connecting flight and my entire itinerary was thrown off) they also lost my friend's and my luggage... and didn't get it to me until 2 weeks later, when I was already back home!!! Imagine the frustration having to deal with that in Europe while on vacation. Horrible.
Kailee C.
Aledo, TX
36 reviews
I love American Airlines. They are incredibly accommodating and make me feel like I am not just another passenger. They recently updated their lunch and dinner service menu and I couldn't be happier! Their options are healthy and delicious. I love the customer service and the friendliness of the staff.
Jessica H.
Dallas, TX
44 reviews
I recently flew on American and my flight was cancelled going in and coming home. They called and let me know and helped me to re-schedule. I ended up getting free baggage for the trouble and it was not their fault. Not very much leg room but the plane was clean and free soda. The flight attendants were very nice and funny over the intercom which I always enjoy. Recommended!
Fatma I.
Reseda
13 reviews
I had the worst experience ever with AA and it happened twice. Their customer service is horrible and BA had to call them to give me my boarding passes for the next2 flights and after 2 hours they gave me only 1 pass and I had to talk to them again before my last flight. I travel at least twice a year and I've never had such a horrible experience. Would NEVER travel with them again.
Danielle J.
tolland, CT
321 reviews
Globetrotter Expert Level 1
This airline was not good the plane was small and cramped and we had to wait in the plane for two hours while they tried to fix something only for them to say they couldn't fix it and make us all get off and wait two hours for another plane. they didn't give us water or anything while we were stuck on the plane with no air circulation and didn't comp us anything for the inconvience 
Amanda B.
20 reviews
American Airlines average airline services. They give you food, drinks and everything else like most flights do. However, unlike Jetblue they don't have TV on seats which can make flights boring but that is not needed. I have had 1 bad experience with them though. Once they last minute changed my seat away from my parents. They did fix the problem but it was a minor inconvience. 
Larissa R.
Manorville , PA
38 reviews
The planes have always been nice. Clean, well stocked, comfortable. It's just you never quite know what you're going to get with their employees. I've been threatened by gate agents to be removed from my flight for no real valid reason and on the same trip, encountered the most amazing flight attendants I've ever flown with. This airline caused me added anxiety when I travel with them
Merima B.
Urbandale
15 reviews
Globetrotter Expert Level 1
With all the bad press airlines have been getting these last few months I want to share a great review for AA. We typically will fly Delta or AA but AA is starting to win me over with their great customer service. Never had any issues or concerns when flying AA. Always on time and the staff is always there to help answer any questions. We have used this airline at least 20 times
Penelope S.
El Paso, TX
40 reviews
I'm not pleased with American. I only traveled in Texas with them, for work, but my experience with their staff was unpleasant. Every single person I spoke with, who worked there seemed so bothered with everything and anyone who approached them. It wasn't good. The flight attendants even seemed disturbed. No smiles, no hello, nothing. I received sarcastic service. I prefer Southwest.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
206 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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