American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,948 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19948)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Joslin W.
Portland, OR
9 reviews
Globetrotter Expert Level 2
From the ticket agent to the gate agents to the flight attendants, they’re rude and unwilling to give information unless pushed. On one flight they started announcements 1 hour before boarding that it was a full flight and to please volunteer to check carryons. Every 15 minutes they’d (in the rudest tone) make the same announcement. It was awful!
Josie C.
New York, NY
22 reviews
Servicee, especially customer service has been getting worse over the last 5 years. Very disappointing. I am a platinum member and often fly first class but I am treated like a nobody and dismissed at every opportunity. You cannot even speak to a person to address a concern they insist you submit through the website but then NEVER RESPOND.
Lillian S.
25 reviews
American Airlines is the only airline I use. I feel they are safe and reliable. We have never had a bad experience, they always make you fell comfortable and want to get you to your destination saftly! I would highly recommend American Airlines
Alyssa R.
Jonesboro, AR
96 reviews
Globetrotter Expert Level 1
I always fly American Airlines! The planes are always clean and nice. I’ve never flown on an old or dirty plane. The international planes are absolutely amazing. On most of the international planes I have flown, there have been screens in front of each seat where you can watch current movies. The service and accommodations with AA are always great!
Taiesa L.
Orlando, FL
53 reviews
Globetrotter Expert Level 1
Flying has become more and more frustrating as a lot of airlines don't value customer and nickel and dime them. AA used to be one of my favs but has dropped the ball recently. One of the most horrific experiences was flying to China for a month and they lost all of my suitcases and never found them. Hard way to learn to purchase travel insurance.
Imad H.
chicago, illinois
5 reviews
American Airlines is a good airline. The in-flight services were exceptional, as the seats were comfortable and the staff was very friendly. 
I've had delays and cancellations a few times, but the personnel at the desk were quite helpful and solved my issues right away. 
I would highly Recommend AA over any other flight in the US!
Georgia A.
Marietta, GA
37 reviews
My flight with American Airlines was alright. It was delayed twice, which was really annoying because there were no weather issues, but the staff was pretty helpful and nice and answered all of my questions. I would recommend American Airlines.
Daniela N.
Santa Ana
14 reviews
 Last on flight in an American airline plane I flew from Tucson airport to Houston Texas to Nashville Tennessee the first one was a smaller craft it was a little bit crowded but once we got to Houston and we change planes to  another American airline plane it was much bigger much comfier they also served complementary drinks and snacks big plus! 
Paige R.
Allendale, MI
15 reviews
I would give AA a 3.5. They have good prices and usually good times for flights, but there are better airlines and nicer planes. I use AA for about 40% of my travel. It is good for short distances. Would recommend if you aren't a picky flier
Danielle B.
Central, SC
66 reviews
I recently flew American round trip from Atlanta to Seattle and had a great experience! The flight attendants were exceptionally polite and did their best to cater to everyone's needs. All flights were on time and easy to board and get off. Overall I had a great experience with American Airlines and will definitely pick them in the future!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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