American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,880 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19880)
Q&A (71)
Media (84)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Carter B.
40 reviews
Globetrotter Expert Level 1
American is the worst airline. I've had more issues with them since moving to a city with an American hub than I did living at a delta hub for 20 years. Flights are constantly delayed for no reason, and their status program is impossible to move up in. Just avoid them at all costs. Delta is much better and will disappoint you much less frequently.
melanie p.
Charlotte, NC
6 reviews
Globetrotter Expert Level 1
My favorite primarily because my city is a hub. Have had almost no challenges with luggage. Very few with late departures or arrivals and have always had a good customer service experience.
Guadalupe D.
Tucson, AZ
118 reviews
Globetrotter Expert Level 1
American Airlines is a good company to choose, do you want to pay more for additional features you make it for three with other companies but that is the price you pay when using American Airlines. they’re always willing to try to cut cost down for some patrons, I may not fly as often or cannot afford to fly so given the actors American Airlines is the best
Katlyn C.
18 reviews
I like flying American Airlines because the security doesn’t take as long as Delta, but they are somewhat rude. I also don’t really like having to tear off and put on my own baggage stickers. Delta will always do that for me. Their prices are somewhat cheaper sometimes. Overall I am satisfied, especially with the fast security, and less people fly.
Sarah S.
Ashford, CT
44 reviews
I’ve had an overall good experience will American Airlines, their employees are kind and helpful. There were a few times when I have boarded a plane and I found it dirty or things were broken, like the small head lamp, ac, the button to push the seat back. I would fly this airline again only because they have good ticket prices and sometimes have good deals.
Alison P.
Carmel, IN
272 reviews
Horrible customer service with it being Nearly impossible to redeem Award miles for anything valuable. I fly American relatively often to go international but I wouldn’t voluntarily use it domestically if other airlines flew where I wanted to go
Amanda M.
Miami, FL
7 reviews
American is my preferred airline. I travel often for work and usually choose to fly with them. Their booking process, online check in, seat selection, etc. seems to be the most simplified of any airline I’ve traveled. For the most part their planes have a screen for each seat (and power outlet) which makes the travel experience much less tedious.
Alixia P.
29 reviews
Stupid narrow seats are the bane of my existence. I need about 18 in to be even remotely comfortable and some of their planes have seats as small as 16.9 inches across. I fly them because they are cheap, but I hate the seat width. In terms of entertainment and food, their not great, but I'm not flying for those reasons so I don't' care that much.
Samara G.
White plains, NY
84 reviews
I hate flying American however they always offer the most convenient flights. American never offers snacks and I hate that the most, especially when I go on long flights. The service is always great, however some attendants are rude and unhelpful. There is only inflight entertainment on some flights, not all- it really depends where you’re going.
Sam H.
Rolla, MO
39 reviews
After landing on a delayed flight, I was told that I would have to reschedule my layover flight because I wouldn't be making it to the terminal in time. I ended up making it to the terminal, and boarding, only to have been treated like a dog by the flight attendant staff. Completely unprofessional, and staff doesn't give a hoot about passengers.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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